DeAndrea L. Williams
Robinsonville
Summary
As I built my skills and Grod in the customer service field, I would love to be a recruiter just so I can give this opportunity to other people I love to help and I love to see other people flourish as well, and I am looking to further my education in human resources
Overview
8
8
years of professional experience
Work History
Team Lead
Fidelity communications
02.2024 - Current
- As Team Lead with a strong background in technical support and customer service
- Skilled in managing and mentoring teams to deliver high-quality support and resolve complex technical issues
- Proven track record of improving team performance, enhancing customer satisfaction, and implementing efficient processes
- Adept at troubleshooting, problem-solving, and providing exceptional service to clients
- Committed to continuous improvement and staying updated with the latest industry trends and technologies
In-home tech expert (sales)
Asurion
05.2023 - 02.2024
- Company Overview: (Part Time)
- Delivering clients phones to their homes within 150 miles radius and activated devices, also engage with customers about their lifestyle to see if they're interested in home protection services
- (Part Time)
Traveling Leasing Consultant
Inter-solutions staffing
02.2023 - 02.2024
- Company Overview: (temp service)
- Travel to different cities and locations that needed temporary placement until position filled
- Answering phone calls, concerns, and sharing details regarding the apartment and the amenities, and I also do viewings with guests
- I also schedule appointments and follow up with customers' requests
- (temp service)
specialist I centralized services (WAH)
Walgreens
08.2021 - 02.2023
- Company Overview: (Fulltime)
- Great Customer Service And Communicate Skills
- Accounting- assist
- Customers were all needs such as made appointments and reminders, assist with claims, billing, updates and if needed I made call backs
- (Fulltime)
Security
Andy Frain
01.2021 - 08.2021
- Company Overview: (Full Time)
- Obtaining and observing the safety of the fellow associates and peers, monitor cameras, and post hourly summaries
- (Full Time)
security officer
Dynamic security
04.2020 - 12.2020
- I answer calls and may transfers to the right department, also have to take temperatures of any visitor that came into the building
- I made hourly rounds throughout the facility, I had to also sit and monitor the behavior and activity of psych patients, also transfer deceased bodies to the Morgue
people Sales associate/cashier/ asset protection
Walmart
05.2019 - 03.2020
- Company Overview: (Part Time)
- Great customer service and communicate skills, cashiering/bagging
- (Part Time)
Correctional officer and transportation officer
Marshall county correctional facility
08.2018 - 05.2019
- Company Overview: (Full-Time)
- Obtaining and observing the safety of inmates and peers, making hourly rounds, transporting inmates to medical and hospital
- Check in and out visitors
- And monitor central control
- (Full-Time)
cashier/sales
Jimmy Jazz
06.2017 - 08.2018
- Company Overview: (Part-Time)
- Great customer service And communicate skills, cashiering/bagging
- This was my first job where I learned my customer service skills
- (Part-Time)
Education
Northwest Mississippi community college - Computer programming, Business and management
Northwest Mississippi community college
05.2018
Senatobia high school -
Senatobia high school
05.2017
Skills
- Customer Service
- Cashier
- Cash Handling
- Sales
- Merchandising
- Shift Management
- Retail Sales
- HIPAA
- Microsoft Word
- Multitasking
- Billing
- Collection
- Insurance policies
- CRM
- Voyage
Timeline
Team Lead
Fidelity communications
02.2024 - Current
In-home tech expert (sales)
Asurion
05.2023 - 02.2024
Traveling Leasing Consultant
Inter-solutions staffing
02.2023 - 02.2024
specialist I centralized services (WAH)
Walgreens
08.2021 - 02.2023
Security
Andy Frain
01.2021 - 08.2021
security officer
Dynamic security
04.2020 - 12.2020
people Sales associate/cashier/ asset protection
Walmart
05.2019 - 03.2020
Correctional officer and transportation officer
Marshall county correctional facility
08.2018 - 05.2019
cashier/sales
Jimmy Jazz
06.2017 - 08.2018
Northwest Mississippi community college - Computer programming, Business and management
Northwest Mississippi community college
Senatobia high school -
Senatobia high school
Similar Profiles
Dashawn WadeDashawn Wade
Field Technician at Fidelity CommunicationsField Technician at Fidelity Communications
Janet HeppermannJanet Heppermann
Customer Service Representative at Fidelity CommunicationsCustomer Service Representative at Fidelity Communications
Dillon AtchleyDillon Atchley
Field Technician at Fidelity CommunicationsField Technician at Fidelity Communications
Jason MyottJason Myott
TRAINING SPECIALIST at Ferguson Enterprises IncTRAINING SPECIALIST at Ferguson Enterprises Inc
Verlicia JohnsonVerlicia Johnson
Player Service Cashier at 1st Jackpot CasinoPlayer Service Cashier at 1st Jackpot Casino