DeAndrea L. Williams
Robinsonville
Summary
As I built my skills and Grod in the customer service field, I would love to be a recruiter just so I can give this opportunity to other people I love to help and I love to see other people flourish as well, and I am looking to further my education in human resources
Overview
8
8
years of professional experience
Work History
Team Lead
Fidelity communications
02.2024 - Current
- As Team Lead with a strong background in technical support and customer service
- Skilled in managing and mentoring teams to deliver high-quality support and resolve complex technical issues
- Proven track record of improving team performance, enhancing customer satisfaction, and implementing efficient processes
- Adept at troubleshooting, problem-solving, and providing exceptional service to clients
- Committed to continuous improvement and staying updated with the latest industry trends and technologies
In-home tech expert (sales)
Asurion
05.2023 - 02.2024
- Company Overview: (Part Time)
- Delivering clients phones to their homes within 150 miles radius and activated devices, also engage with customers about their lifestyle to see if they're interested in home protection services
- (Part Time)
Traveling Leasing Consultant
Inter-solutions staffing
02.2023 - 02.2024
- Company Overview: (temp service)
- Travel to different cities and locations that needed temporary placement until position filled
- Answering phone calls, concerns, and sharing details regarding the apartment and the amenities, and I also do viewings with guests
- I also schedule appointments and follow up with customers' requests
- (temp service)
specialist I centralized services (WAH)
Walgreens
08.2021 - 02.2023
- Company Overview: (Fulltime)
- Great Customer Service And Communicate Skills
- Accounting- assist
- Customers were all needs such as made appointments and reminders, assist with claims, billing, updates and if needed I made call backs
- (Fulltime)
Security
Andy Frain
01.2021 - 08.2021
- Company Overview: (Full Time)
- Obtaining and observing the safety of the fellow associates and peers, monitor cameras, and post hourly summaries
- (Full Time)
security officer
Dynamic security
04.2020 - 12.2020
- I answer calls and may transfers to the right department, also have to take temperatures of any visitor that came into the building
- I made hourly rounds throughout the facility, I had to also sit and monitor the behavior and activity of psych patients, also transfer deceased bodies to the Morgue
people Sales associate/cashier/ asset protection
Walmart
05.2019 - 03.2020
- Company Overview: (Part Time)
- Great customer service and communicate skills, cashiering/bagging
- (Part Time)
Correctional officer and transportation officer
Marshall county correctional facility
08.2018 - 05.2019
- Company Overview: (Full-Time)
- Obtaining and observing the safety of inmates and peers, making hourly rounds, transporting inmates to medical and hospital
- Check in and out visitors
- And monitor central control
- (Full-Time)
cashier/sales
Jimmy Jazz
06.2017 - 08.2018
- Company Overview: (Part-Time)
- Great customer service And communicate skills, cashiering/bagging
- This was my first job where I learned my customer service skills
- (Part-Time)
Education
Northwest Mississippi community college - Computer programming, Business and management
Northwest Mississippi community college
05.2018
Senatobia high school -
Senatobia high school
05.2017
Skills
- Customer Service
- Cashier
- Cash Handling
- Sales
- Merchandising
- Shift Management
- Retail Sales
- HIPAA
- Microsoft Word
- Multitasking
- Billing
- Collection
- Insurance policies
- CRM
- Voyage
Timeline
Team Lead
Fidelity communications
02.2024 - Current
In-home tech expert (sales)
Asurion
05.2023 - 02.2024
Traveling Leasing Consultant
Inter-solutions staffing
02.2023 - 02.2024
specialist I centralized services (WAH)
Walgreens
08.2021 - 02.2023
Security
Andy Frain
01.2021 - 08.2021
security officer
Dynamic security
04.2020 - 12.2020
people Sales associate/cashier/ asset protection
Walmart
05.2019 - 03.2020
Correctional officer and transportation officer
Marshall county correctional facility
08.2018 - 05.2019
cashier/sales
Jimmy Jazz
06.2017 - 08.2018
Northwest Mississippi community college - Computer programming, Business and management
Northwest Mississippi community college
Senatobia high school -
Senatobia high school
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