Deandria Hughes
Jackson
Summary
Data Entry Specialist with 12+ years of experience managing customer accounts, processing high-volume data, and maintaining strict data confidentiality. Proficient in CRM systems (Salesforce), Microsoft Excel, and data auditing, with a consistent record of improving data accuracy and streamlining processes to boost operational efficiency. Collaborative problem-solver who implements process improvements and builds talent pipelines to support reliable staffing and scaling while aiming to expand impact in data integrity and process optimization.
Overview
12
12
years of professional experience
Work History
Staffing specialist
Prime care nursing
Jackson, Mississippi
08.2024 - Current
- Coordinated daily staff scheduling and placements to ensure full coverage and reduced unfilled shifts with measurable results.
- Managed candidate sourcing and credential verification to shorten time-to-fill and maintain compliance.
- Built relationships with clinical teams to align staffing priorities and improve staff retention outcomes.
- Implemented tracking of staffing metrics to identify gaps and drive process improvements with clear impact.
- Designed long-term talent pipelines by mapping clinical competencies to anticipated demand, enabling smoother scaling and stronger coverage continuity.
- Analyzed staffing patterns and turnover signals to identify bottlenecks, implementing targeted interventions that delivered measurable scheduling stability.
- Maintained precise credential and availability records to ensure compliance and rapid verification, supporting consistent assignment quality.
- Facilitated weekly cross-functional huddles with nursing leads and HR to prioritize critical posts, increasing schedule reliability and team alignment.
Data Entry Specialist
Alorica
03.2023 - Current
- Process and manage customer account data, ensuring timely updates in company databases and maintaining a 99% accuracy rate.
- Resolve data discrepancies by verifying customer information and initiating necessary corrections, reducing data errors by 10%.
- Utilize CRM software (Salesforce) to log interactions and ensure accurate data collection, improving the efficiency of collections operations.
- Collaborate with the data management team to enhance processes for data entry and customer record updates, reducing entry time by 15%.
- Remote
Call Center Representative
Entergy
01.2022 - 03.2023
- Handled customer inquiries and data entry for service requests, processing over 100 requests daily with a 98% accuracy rate.
- Assisted in updating and maintaining customer information in internal databases, ensuring data consistency across platforms.
- Conducted regular audits of customer records to identify and correct data entry errors, resulting in improved data accuracy.
- Remote
Data Analyst/Customer Service Agent
Xerox
06.2014 - 01.2022
- Managed customer interactions and performed data entry tasks, consistently meeting performance targets for speed and accuracy.
- Updated customer records and service requests in the company's CRM system, achieving a 99% accuracy rate over the 7-year period.
- Acted as a liaison between customers and technical teams to resolve service issues, ensuring accurate documentation of all data points.
- Remote
Leasing specialist
Willow point
Jackson
05.2014 - 06.2016
- Showing apartments to rental prospects and leasing to qualified applicants
- Selling positive aspects of the property and company through proper telephone, leasing and closing techniques
- Responding to inquiries for property information in an appropriate and timely manner via email and phone
- Knowing and updating competitors’ pricing/specials
- Learning all paperwork and reports related to leasing and preparing them when necessary
- Calling utility companies to connect and disconnect unit utilities
- Posting money and making daily deposits.
- Filing paperwork and service requests
- Checking all model units and common areas daily to ensure cleanliness
- Ordering any needed office supplies with the approval of the Property Manager
- Keeping computer updated with daily property activity (i.e. incomes, leases, notices)
- Opening and sorting mail
- Assuming daily operations of the property when Property Manager is not available
- Coordinating service requests from residents with property maintenance staff
- Following up on traffic, move-ins, move-outs, and completed service requests
- Completing all job-related tasks assigned by Property Manager or Property Supervisor
- Using creative marketing including social media sites to increase occupancy
- Participating in community activities
Education
Associate's Degree - Business
Strayer University
Jackson, MS03-2026
Skills
- Data Entry (Expert), CRM Systems, Microsoft Excel, Data Auditing, Remote Collaboration Tools, Process Improvement, Data Confidentiality
- Background checks
- Workforce management
- Database management
- Multitasking
- Problem-solving abilities
- Workplace safety
- Organizational skills
- Active listening
Additional information
- Skills & Achievements
- Enhanced accuracy: Consistently achieved a 98% accuracy rate in data entry tasks while processing thousands of customer records monthly.
- Reduced data errors: Implemented new data validation procedures that reduced errors by 15%.
- Streamlined processes: Spearheaded initiatives that improved the efficiency of data entry by 20%, reducing processing time and increasing productivity.
- Cross-functional collaboration: Led a remote team in identifying data inconsistencies, increasing data integrity across systems by 10%.
Languages
English
Professional Working
Timeline
Staffing specialist
Prime care nursing
08.2024 - Current
Data Entry Specialist
Alorica
03.2023 - Current
Call Center Representative
Entergy
01.2022 - 03.2023
Data Analyst/Customer Service Agent
Xerox
06.2014 - 01.2022
Leasing specialist
Willow point
05.2014 - 06.2016
Associate's Degree - Business
Strayer University