De’Asia Williams
Jackson
Summary
Personable and friendly individual with excellent communication skills and genuine passion for helping others. Possesses solid understanding of customer service principles and adept at handling and resolving customer inquiries efficiently. Dedicated to enhancing customer satisfaction and contributing to team success.
Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands.
Overview
4
4
years of professional experience
Work History
Fulfillment Associate
Amazon
11.2022 - Current
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
- Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
- Achieved high levels of attendance punctuality reflecting commitment towards warehouse objectives.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
Customer Service Representative
Young Williams
06.2024 - 10.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Supervisor
Finish Line
12.2020 - 03.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Science - Criminal Justice
Jackson State University
Jackson, MS12-2023
High School Diploma -
Murrah High School
Jackson, MS05-2019
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Team leadership
- Product packaging
- Customer service
- Data entry
- Customer support
- Staff training and development
- Inventory control
- Store organization
- Task delegation
- Cash handling oversight
- Employee training
- Safety compliance
- Order fulfillment
Timeline
Customer Service Representative
Young Williams
06.2024 - 10.2024
Fulfillment Associate
Amazon
11.2022 - Current
Supervisor
Finish Line
12.2020 - 03.2022
Bachelor of Science - Criminal Justice
Jackson State University
High School Diploma -
Murrah High School
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