Debbie Betts
Baldwyn
Summary
A dedicated and energetic individual with 10+ years of experience in customer service satisfaction, office administrative and clerical support is seeking to obtain a position within a reputable company utilizing my proven success in creating efficient reports, analyzing, data, assisting as assigned, and overall contributing to the success of the organization. An adaptable servant leader with abilities in developing reports,comparing department procedures to branch and compliance procedures. Specialized skill in solving problems, administrative office Skill, attention to detail, impeccable verbal and non-verbal communication, and maintaining confidentiality. Ensured to better serve my employer where my skills are valued and will enable me to earn opportunities for new skills,growth,and development.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Ross
06.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assist in daily/monthly cash process and ensure availability of funds for supervisors from company transactions.
- Oversee monetary actions such as obtaining supervisor approval of money request, ensure accurate money is in all drawers at beginning of shifts and is secure, and record incoming and outgoing funds.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Remote Loan Officer
Captial Connect Banking
03.2019 - 11.2023
- Built strong relationships with clients by providing personalized loan options.
- Evaluated financial statements to identify suitable loan options for clients.
- Reviewed loan applications for compliance with lending standards by conducting thorough evaluations.
- Maintained up-to-date knowledge of lending regulations by participating in training sessions.
- Assist customers in finding and qualifying for loans through underwriting.
- Research different loan options available to customers and handle the loan application paperwork and processing.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Submitted loan applications to underwriter for verification and recommendations.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Customer Service Specialist
Total Health Care
01.2007 - 05.2016
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Customer Service Representative
Franklin Collection Service Inc.
07.1992 - 08.1999
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed knowledge of company products by independently studying and resolving all inquiries regarding accounts and/or direct actions on customer issues to accurate services department.
- Provided quality customer service through courteous communication on accurate accounts and performed specialized tasks such as scheduling appointments and analyze daily data
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Education
High School Diploma -
Baldwyn High School
Baldwyn, MS05-1992
Skills
- Customer service
- Active listening
- Critical thinking
- Data Analytics
- Problem-sloving skills
- Professional telephone
- Order fulfillment/ Processing
- CRM/ Microsoft Office Process
- Paperwork processing
- Typing 45 wpm
- Data collection
- Call center experience
- Communication Skills
- Payment processing
- Managment Skills
- Supply and Demand
Timeline
Remote Loan Officer
Captial Connect Banking
03.2019 - 11.2023
Customer Service Representative
Ross
06.2016 - Current
Customer Service Specialist
Total Health Care
01.2007 - 05.2016
Customer Service Representative
Franklin Collection Service Inc.
07.1992 - 08.1999
High School Diploma -
Baldwyn High School
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