Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Debbie Ellis

Collins

Overview

21
21
years of professional experience

Work History

Head Cashier

Ramey's Marketplace
Sumrall
03.2006 - Current
  • Assisted other departments when needed by providing additional support during busy periods.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Verified employee timecards for accuracy and completeness prior to submitting payroll information.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Maintained records of daily transactions including sales receipts, cash received, discounts issued.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Developed strategies to minimize checkout wait times and improve overall customer shopping experience.
  • Maintained accurate financial records, including sales reports and daily reconciliation of cash drawers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Oversaw the processing of large transactions and special orders, ensuring accuracy and customer satisfaction.
  • Managed scheduling of cashier shifts to ensure adequate coverage during peak hours and special events.
  • Trained new cashiers in POS system operation, customer service protocols, and store policies.
  • Updated and maintained cashiering equipment, troubleshooting issues and liaising with technical support when necessary.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Helped with purchases and signed customers up for rewards program.
  • Assisted customers with product information, location, and pricing, enhancing shopping experience.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Screened applicants for hire and assisted with training individuals for cashier positions.
  • Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Maintained work area and kept cash drawer organized.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Greeted customers promptly and responded to questions.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Office Manager

Ramey's Marketplace
Sumrall
03.2004 - Current
  • Processed payroll accurately ensuring all employees were paid on time.
  • Provided training to new hires on office policies and procedures.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Maintained filing system for records, correspondence and other documents.
  • Managed office inventory and placed new supply orders.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assigned work and monitored performance of project personnel.

Education

GED -

Pineville High
Pineville, LA
05-1991

Skills

  • Cash management
  • Customer service
  • POS system operation
  • Employee training
  • Financial reconciliation
  • Sales reporting
  • Timecard verification
  • Staff scheduling
  • Bank deposits and reconciliation
  • Shift scheduling
  • Store policies
  • Verbal/written communication
  • Supply restocking
  • Multi-tasking skill
  • Cash handling
  • Refunds and exchanges
  • Cash reconciliation
  • Payment processing
  • Punctuality
  • Hard-working
  • Workplace safety
  • Returns processing
  • Cash register operation
  • Store opening and closing
  • Drawer balancing
  • Customer relations
  • New hire training
  • Customer service management
  • Positive attitude
  • Cash handling expertise

Affiliations

  • Spending time with my family.

Languages

English
Professional

References

References available upon request.

Timeline

Head Cashier

Ramey's Marketplace
03.2006 - Current

Office Manager

Ramey's Marketplace
03.2004 - Current

GED -

Pineville High

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Debbie Ellis