Debbie Ellis
Collins
Overview
21
21
years of professional experience
Work History
Head Cashier
Ramey's Marketplace
Sumrall
03.2006 - Current
- Assisted other departments when needed by providing additional support during busy periods.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Verified employee timecards for accuracy and completeness prior to submitting payroll information.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Developed strategies to minimize checkout wait times and improve overall customer shopping experience.
- Maintained accurate financial records, including sales reports and daily reconciliation of cash drawers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Oversaw the processing of large transactions and special orders, ensuring accuracy and customer satisfaction.
- Managed scheduling of cashier shifts to ensure adequate coverage during peak hours and special events.
- Trained new cashiers in POS system operation, customer service protocols, and store policies.
- Updated and maintained cashiering equipment, troubleshooting issues and liaising with technical support when necessary.
- Helped customers find specific products, answered questions, and offered product advice.
- Helped with purchases and signed customers up for rewards program.
- Assisted customers with product information, location, and pricing, enhancing shopping experience.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Screened applicants for hire and assisted with training individuals for cashier positions.
- Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Maintained work area and kept cash drawer organized.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Office Manager
Ramey's Marketplace
Sumrall
03.2004 - Current
- Processed payroll accurately ensuring all employees were paid on time.
- Provided training to new hires on office policies and procedures.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
Education
GED -
Pineville High
Pineville, LA05-1991
Skills
- Cash management
- Customer service
- POS system operation
- Employee training
- Financial reconciliation
- Sales reporting
- Timecard verification
- Staff scheduling
- Bank deposits and reconciliation
- Shift scheduling
- Store policies
- Verbal/written communication
- Supply restocking
- Multi-tasking skill
- Cash handling
- Refunds and exchanges
- Cash reconciliation
- Payment processing
- Punctuality
- Hard-working
- Workplace safety
- Returns processing
- Cash register operation
- Store opening and closing
- Drawer balancing
- Customer relations
- New hire training
- Customer service management
- Positive attitude
- Cash handling expertise
Affiliations
- Spending time with my family.
Languages
English
Professional
References
References available upon request.
Timeline
Head Cashier
Ramey's Marketplace
03.2006 - Current
Office Manager
Ramey's Marketplace
03.2004 - Current
GED -
Pineville High