Debra Cranfield
Pearl
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service II
Mississippi State Department of Health
Jackson
01.2023 - 01.2024
- Customer Service & Communication: Skilled in handling high-volume calls, responding to public inquiries, and providing accurate information with professionalism and empathy.
- Assessed customer needs through active listening to provide tailored assistance.
- Addressed customer inquiries and fulfilled requests to enhance satisfaction.
- Initiated interactions with customers and utilized strong interpersonal skills.
- Problem Solving & Time Management: Strong ability to prioritize tasks, resolve issues quickly, and meet deadlines in fast-paced environments.
- Collaboration & Independence: Proven track record of working effectively both independently and as part of a team.
- Attention to Detail: Accurate in maintaining records, processing forms, and ensuring compliance with departmental standards.
- Technical Proficiency: Experienced with Microsoft Office Suite, data entry, and electronic medical record systems.
Human Resources Intern
HA-BE USA
Richland
01.2021 - 01.2022
- Recruitment & Staffing: Job postings, applicant screening, interview coordination, hiring support.
- Assisted with recruitment by posting job openings, screening resumes, and scheduling interviews to streamline hiring processes.
- Supported onboarding new employees by preparing orientation materials and coordinating sessions.
- HR Administration & Compliance: Employee records, onboarding, benefits, and policy adherence.
- Maintained accurate employee records and updated database entries to ensure compliance with HR policies.
- Organized and maintained personnel records in a secure database.
- Coordinated interview schedules and reviewed resumes to support efficient recruitment efforts.
- Employee Relations: Conflict resolution, workplace support, fostering positive culture.
- Managed HRIS and Microsoft Office tools to maintain accurate digital records.
Executive Secretary/Sales
MS. VAN LINES
01.2019 - 01.2020
- Coordinated daily operations for 428-unit residential complex, facilitating communication between tenants and property owners.
- Processed rental applications, prepared lease agreements, and managed cash and credit transactions to ensure compliance and accuracy.
- Implemented marketing strategies, including social media campaigns, to enhance visibility of available units and attract prospective tenants.
- Implemented marketing strategies, including social media campaigns, to promote available units and attract prospective tenants.
- Coordinated daily operations between tenants and property owners for a 428-unit residential complex, ensuring smooth property management.
Office Manager
Horizon Property Management
01.2016 - 01.2019
- Managed daily office operations, ensuring efficient workflow through phone handling and correspondence coordination.
- Oversaw accounts payable and accounts receivable with QuickBooks, ensuring accuracy in financial records and timely reporting.
- Oversaw accounts payable and accounts receivable using QuickBooks, maintaining accurate financial records and reporting.
- Assisted in marketing properties on multiple social media platforms, enhancing visibility and attracting prospective tenants.
- Assisted in marketing properties across multiple social media platforms, increasing visibility and attracting prospective tenants.
Education
ASSOCIATES IN SCIENCE - NURSING
HINDS COMMUNITY COLLEGE
Pearl, MS 08.2000 - 05.2002
Skills
- Customer service
- Customer appointment management
- Service quality monitoring
- Customer service training
- Data entry
- Microsoft Office
- Problem solving
- Analytical and critical thinking
- Attention to detail
- Time management
- Effective communication
- Written communication
- Verbal communication
- Team collaboration
- Collaboration
- Conflict resolution
- Planning
- Calm under pressure
- Professionalism
- Critical thinking
- Problem-solving
Timeline
Customer Service II
Mississippi State Department of Health
01.2023 - 01.2024
Human Resources Intern
HA-BE USA
01.2021 - 01.2022
Executive Secretary/Sales
MS. VAN LINES
01.2019 - 01.2020
Office Manager
Horizon Property Management
01.2016 - 01.2019
ASSOCIATES IN SCIENCE - NURSING
HINDS COMMUNITY COLLEGE
08.2000 - 05.2002