DEBRA DESANTIS
Ocean Springs,MS
Summary
I, ALSO HAVE SOME SKILLS IN MANAGING RENTAL PROPERTIES FOR A COUPLE YEARS AND MANAGED THE PROCESSES OF SELLING THE PROPERTIESWITH MY HUSBAND. ALSO, I AM A QUICK LEARNER AND EAGER TO HELP IN ANY SITUATION. IWOULD REALLY LOVE TO WORK FOR YOUR COMPANY AND BECOME A PART OF YOUR BUSINESS.
Overview
13
13
years of professional experience
Work History
Service Advisor
CHAMPION CDJR
Gulfport, MS
08.2025 - 04.2026
- Assisted customers in identifying service needs and scheduling appointments.
- Provided detailed explanations of services and repair options to enhance customer understanding.
- Coordinated with technicians to ensure timely completion of vehicle repairs and maintenance.
- Maintained accurate records of customer interactions and service history for follow-up purposes.
- Implemented feedback from customers to enhance service delivery and operational efficiency.
- Resolved customer inquiries and concerns efficiently to improve satisfaction rates.
- Collaborated with team members to streamline communication between service department and customers.
SERVICE MANAGER
RAINBOW CDJR
COVINGTON, LA
09.2018 - 06.2025
- Led service team in achieving operational excellence and customer satisfaction through effective workflow management.
- Streamlined service processes, enhancing efficiency and reducing turnaround time for vehicle repairs.
- Implemented training programs for new staff, fostering skills development and improving service quality.
- Developed and maintained strong relationships with customers to ensure repeat business and loyalty.
- Analyzed service department performance metrics, identifying areas for improvement and implementing corrective actions.
SERVICE ADVISOR
LAKESHORE CDJR
Slidell, LA
09.2013 - 05.2018
- Facilitated customer communication regarding vehicle service updates and recommendations.
- Coordinated service appointments, ensuring efficient scheduling and resource allocation.
- Assisted technicians by clarifying customer concerns and verifying completed work.
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
Education
High School Diploma -
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Service estimates
Timeline
Service Advisor
CHAMPION CDJR
08.2025 - 04.2026
SERVICE MANAGER
RAINBOW CDJR
09.2018 - 06.2025
SERVICE ADVISOR
LAKESHORE CDJR
09.2013 - 05.2018
High School Diploma -
CERTIFIED IN MOPAR SKILLS
I AM 25 YEARS CERITFIED WITH MOPAR SKILLS, KNOWLEDGE IN ALL THE MAKES AND MODELS AND FUNCTIONS OF THE VEHICLES. ALSO, ALL DATA, REYNOLDS AND REYNOLDS, DEALERTRACK COMPUTER PROGRAMS AND A VERY QUICK LEARNER ON THE COMPUTER PROCESSES.