Debra Hollis
Brandon
Summary
Detail-oriented professional with strong multitasking and communication skills. Experienced in recruiting highly talented personnel. Proven ability to work collaboratively with team members.
Overview
14
14
years of professional experience
Work History
Service Coordinator
Ritchey Automotive
Jackson
03.2025 - Current
- Coordinated service schedules for automotive repairs and maintenance.
- Managed customer communications regarding service updates and vehicle status.
- Assisted customers in understanding service options and recommendations.
- Trained new staff on service coordination procedures and customer interactions.
- Facilitated follow-up calls to ensure customer satisfaction post-service visits.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Followed up with technicians and managers to receive and communicate status updates.
- Provided customer service to ensure client satisfaction.
- Provided timely feedback to management on service failures and customer concerns.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Toggled between multiple systems and databases to look up information and update records.
- Obtained purchase order information to invoice work orders.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Obtained paperwork from the field and distributed to appropriate departments for processing.
Catering Events Manager
Genna Benna's
05.2024 - 03.2025
- Streamlined talent acquisition processes by implementing innovative recruitment strategies and tools.
- Increased candidate pool diversity by actively sourcing and engaging underrepresented groups in various industries.
- Enhanced employer branding through carefully crafted job descriptions, social media presence, and targeted advertising.
- Improved candidate experience with timely communication, thorough interview preparation, and constructive feedback.
- Collaborated with hiring managers to develop accurate job profiles that attracted qualified candidates for open positions.
- Organized recruiting events, such as career fairs and networking sessions, to increase company visibility within target markets.
- Reduced time-to-fill metrics by optimizing the interview scheduling process and maintaining strong relationships with candidates throughout their journey.
- Ensured compliance with employment laws and regulations throughout all aspects of the recruitment lifecycle.
- Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
- Conducted comprehensive interviews to assess candidate fit based on skills, cultural alignment and long-term potential within the organization.
- Assisted in developing training programs/materials aimed at improving hiring managers'' interviewing and selection skills, resulting in better quality hires.
- Achieved high levels of candidate satisfaction by providing a transparent and supportive recruitment process from start to finish.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
Aerospace & Defense Talent Acquisition Coordinator
V2X
01.2023 - 05.2024
- Streamlined talent acquisition processes by implementing innovative recruitment strategies and tools.
- Increased candidate pool diversity by actively sourcing and engaging underrepresented groups in various industries.
- Enhanced employer branding through carefully crafted job descriptions, social media presence, and targeted advertising.
- Improved candidate experience with timely communication, thorough interview preparation, and constructive feedback.
- Collaborated with hiring managers to develop accurate job profiles that attracted qualified candidates for open positions.
- Organized recruiting events, such as career fairs and networking sessions, to increase company visibility within target markets.
- Reduced time-to-fill metrics by optimizing the interview scheduling process and maintaining strong relationships with candidates throughout their journey.
- Ensured compliance with employment laws and regulations throughout all aspects of the recruitment lifecycle.
- Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
- Conducted comprehensive interviews to assess candidate fit based on skills, cultural alignment and long-term potential within the organization.
- Assisted in developing training programs/materials aimed at improving hiring managers'' interviewing and selection skills, resulting in better quality hires.
- Achieved high levels of candidate satisfaction by providing a transparent and supportive recruitment process from start to finish.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
Catering Events Manager
Genna Benna's
09.2019 - 01.2023
- Enhanced client satisfaction by meticulously planning and executing high-quality catering events.
- Streamlined event management processes for increased efficiency and improved customer experiences.
- Managed budgets and resources effectively, ensuring maximum value for clients and the company.
- Developed strong relationships with vendors, resulting in cost savings and reliable services.
- Mentored junior staff members, increasing overall team performance and job satisfaction.
- Collaborated with sales teams to secure new business opportunities and increase revenue growth.
- Coordinated logistics for seamless event execution, including venue selection, setup, teardown, and transportation of materials.
- Conducted post-event evaluations to identify areas of improvement and implement necessary changes.
Manager of Operations
Smoke House
07.2018 - 09.2019
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
Manager of Operations
Miller's Grill
05.2012 - 07.2018
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Enhanced customer satisfaction by implementing new food safety protocols and ensuring proper food handling procedures.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
- Improved employee retention rates with thorough training programs and ongoing professional development opportunities.
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Fostered a team-oriented atmosphere among employees through effective communication techniques and regular performance evaluations.
- Optimized the dining experience for customers by addressing concerns promptly and professionally, resulting in improved online ratings.
Education
High School Diploma -
Gulfport High School
Gulfport, MSSkills
- UKG applicant tracking systems
- First Advantage background screenings
- MRO drug screenings
- Candidate sourcing
- Data-driven decision-making
- Collective bargaining agreements
- Social media recruiting
- Onboarding coordination
- Resume screening and intake calls
Timeline
Service Coordinator
Ritchey Automotive
03.2025 - Current
Catering Events Manager
Genna Benna's
05.2024 - 03.2025
Aerospace & Defense Talent Acquisition Coordinator
V2X
01.2023 - 05.2024
Catering Events Manager
Genna Benna's
09.2019 - 01.2023
Manager of Operations
Smoke House
07.2018 - 09.2019
Manager of Operations
Miller's Grill
05.2012 - 07.2018
High School Diploma -
Gulfport High School