Dedicated front desk receptionist with strong complaint resolution and payment processing skills, ensuring exceptional guest experiences and organized operations.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Motel 6 Hotel
Cleveland
08.2024 - 12.2025
Greeted guests and provided check-in assistance at front desk.
Resolved guest complaints and issues promptly, ensuring guest satisfaction.
Handled payment processing and provided customers with receipts and proper bills and change.
Ensured cleanliness and organization of front desk area at all times.
Entered customer information into computer systems, maintaining accurate records for seamless operations.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Balanced cash register and prepared daily shift close reports to ensure accurate financial transactions.
Professional Driver
Ozark Transportation
Memphis
06.2023 - 04.2024
Operated 18 wheel truck to transport goods safely and efficiently, ensuring timely deliveries.
Maintained safe driving history with no critical incidents.
Ensured compliance with all applicable laws, regulations, and safety standards.
Conducted pre-trip and post-trip vehicle inspections to maintain operational safety and compliance.
Communicated with dispatch regarding route changes and delays to facilitate smooth operations.
CDL A Driver/National Tour Operator
Madison HeightsMRA Mobile Experimental Tours
Madison Heights
09.2021 - 01.2022
Navigated and transported experiential vehicles/trailers nationwide, ensuring timely arrival and operational readiness.
Maintain DOT compliance and keep truck in top-tier condition.
Set up expandable trailers and interactive displays at various events, enhancing attendee engagement and experience.
Set up expandable trailer, interactive displays, and branded environments.
Represented MRA and clients professionally, maintaining a high-energy environment and ensuring tour readiness.
Learned the ins and outs of the specialized equipment—from hydraulics systems to AV setups—and troubleshot on the fly.
Professional Driver
MS Freight,
Grenada
08.2018 - 12.2019
Executed operational procedures at Ozark Transportation to ensure compliance and safety standards
Professional Driver
Star Transportation
La Vergne
08.2017 - 05.2018
Adhered to operational procedures at Ozark Transportation to maintain service standards.