De'Brianna Robinson
Picayune
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and supervised, and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Correctional Officer
Rayburn Correctional Center
12.2024 - 04.2025
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Customer Service Representative
Capital Bridge Health Services
10.2023 - 11.2024
- Answered incoming calls and emails, providing frontline customer supporter assistance with product and service transactions
- Promoted high customer satisfaction by resolving problems with knowledge and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Capstone Logistics
05.2023 - 10.2023
- Handled packages safely while unloading and transporting.
- Loaded and unloaded packages from loading dock to trucks
- Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
- Adhered to workplace safety standards and OSHA regulations.
- Corrected pallets of damaged or mislabeled products to reduce errors and losses.
- Followed all safety regulations when handling heavy materials.
- Unloaded pallets from trucks carefully to avoid damage.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
Maximus Federal
08.2022 - 05.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Uphold quality control policies and procedures to increase customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
General Plastics and Composites
03.2022 - 07.2022
- Set up and operated production machinery according to specific standards and protocols of company
- Operated multiple fabricating machines, cutoff saws, shears and forming or spinning machines.
- Operated forklift to place finished products on skids and transport to warehouse.
- Kept mechanical parts in ideal condition by cleaning, adjusting and lubricating using grease guns and hand tools.
- Reported safety and quality issues to management.
- Secured loads on pallets to minimize damage and worker injuries.
Amazon
11.2021 - 03.2022
- Organized warehouse inventory according to warehouse plan.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Operated lift equipment to safely move stock in and out of high bay areas and around premises.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Utilized forklift to move inventory items.
- Managed warehouse receiving, storing and shipping.
- Used scanners to track parcel information, condition or receipt.
- Protected items by wrapping in cling film, padded moving blankets and tape.
Customer Service Representative
Maximus Federal
11.2020 - 11.2021
- Handled new enrollments by entering customers' data and reviewing information. Provided beneficiaries with information about plan benefits and eligibility determinations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Some College - undefined
Southern University of A&M College
Baton Rouge, La01.2020
Some College - undefined
Alcorn State University
Lorman, Ms01.2019
High School Diploma - undefined
Varnado High School
Varnado, La01.2017
Skills
- Forklift Operator Certification
- Materials Handling
- Problem-Solving
- Palletizing
- Incident Reporting
- Teamwork and Collaboration
- PPE Compliance
- Verbal and Written Communication
- Loading and Unloading
- Time Management
- Multitasking and Prioritization
- Call Documentation
- Responding to Difficult Customers
- Data Entry
- Calm and Professional Under Pressure
- Quality Control
- Customer Service
- Microsoft Office Expertise
- Customer Relations
- Inbound and Outbound Calling
- High-Energy Attitude
- Adaptive Team Player
- First aid training
- Emergency response
- Conflict resolution skills
- Security procedures
- Self-defense techniques
- Trained in defensive tactics
- Radio communication
- Decision-making
- Excellent communication
- Time management
- Task prioritization
- Multitasking
Certification
TWIC
Timeline
Correctional Officer
Rayburn Correctional Center
12.2024 - 04.2025
Customer Service Representative
Capital Bridge Health Services
10.2023 - 11.2024
Capstone Logistics
05.2023 - 10.2023
Maximus Federal
08.2022 - 05.2023
General Plastics and Composites
03.2022 - 07.2022
Amazon
11.2021 - 03.2022
Customer Service Representative
Maximus Federal
11.2020 - 11.2021
Some College - undefined
Southern University of A&M College
Some College - undefined
Alcorn State University
High School Diploma - undefined
Varnado High School
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