Delvin Lee

To obtain employment in a progressive environment as a catastrophic and or daily claims insurance adjuster that will allow me to utilize my extensive knowledge of insurance and customer service skill set to investigate, negotiate, evaluate, and settle assigned claims. This will enable me to integrate and contribute my dedicated experience and skills with the company, by maintaining professionalism, discipline, and diversification. I'm effective in organization and possess great communication skills necessary for frequent interchangeable interaction with colleagues, clients, customers and legal counsel. Focused on achieving exceptional results and strive to improve process efficiencies. Ability to establish and maintain effective relationships with employees, clients, carriers, colleagues, and management. Proven ability to plan, prioritize and utilize time management skills to effectively meet upcoming deadlines. Always looking at ways to increase knowledge and improve skills while providing effective quality care and ensuring a safe environment.

Results-oriented, high-energy, hands-on leader, with a successful record of accomplishments in managing claims process operations, property claims metrics, training, and communication transmission. Experience in managing a span of contractors/operators with varied levels of experience and performance capabilities. Years of management, Xactimate, and field/inside property claims processes, training, quality assurance, and exceptional customer service with focus on completing high quality claims handling outcome. Highly motivated self-starter with an extensive track record of aligning organizations to achieve company objectives. Exceptional mentor and coach who consistently drives teams to top rankings through motivation, coaching and accountability.

• Determination of damage (Man-made, Hail, Improper Install)
• Ladder Safety (Rope and Harness)
• Proper Gear (Shoes, Clothing, Equipment)
• Proper Mount and Dismount from roof
• Determination of Layers, roof types and Pitches.

• Claim Specialist, State Farm, Atlanta, GA, 04/01/23, 04/01/24, Handle high quantities of Weather and Catastrophe Claims., Work closely with policy holder, claimant and select service to ensure a great customer service experience., Determine liability in motor vehicle accidents., Worked property desk claims completing extremely high claim volumes daily during catastrophe season., Worked Total Loss (Mitchell survey, NADA survey). Determine damages (flood, hail, man-made) and vehicle value., Experienced at Setting up rental services and appointments for estimators., Successfully defuse attorney and claimant issues., Practice great customer service skills daily with policyholders and attorneys., Prompt for daily work assignments., Very well organized and detailed, great problem solver and diffuser., Knowledgeable in TWIA claims (coastal)., Professional with the client, staff, and the claimants., Knowledgeable in Flood claims process., Willing to travel on very short notice., Very well versed in Insurance Terminology and Verbiage., Corresponds well with legal counsel, determine what the insurance company will pay out., Able to take recorded statements, interview parties involved and report to management if needed., Evaluate all data such as hospital bills, police reports collected, and other important documents., Negotiate settlements and authorize payments., Investigated and closed countless claims (over 300 BI/PD claims assigned at any given time)., Experienced in reimbursement tracking, skip trace, research, and resolve customer., Examine flood claims on location and completed file review to settle claim., Proficient in requesting street camera recordings (per guidelines of the company)., Proficient in X1 (Xactimate 28) XA and Symbility.
• Property Claims Adjuster, Progressive, Dallas, TX, 03/01/22, 04/01/23, Handle high quantities of BI / PD claims daily., Work closely with policy holder, claimant and select service to ensure a great customer service experience., Determine liability in motor vehicle accidents., Worked property desk claims completing extremely high claim volumes daily during catastrophe season., Worked Total Loss (Mitchell survey, NADA survey). Determine damages (flood, hail, man-made) and vehicle value., Experienced at Setting up rental services and appointments for estimators., Successfully defuse attorney and claimant issues., Practice great customer service skills daily with policyholders and attorneys., Prompt for daily work assignments., Very well organized and detailed, great problem solver and diffuser., Knowledgeable in TWIA claims (coastal)., Professional with the client, staff, and the claimants., Knowledgeable in Flood claims process., Willing to travel on very short notice., Very well versed in Insurance Terminology and Verbiage., Corresponds well with legal counsel, determine what the insurance company will pay out., Able to take recorded statements, interview parties involved and report to management if needed., Evaluate all data such as hospital bills, police reports collected, and other important documents., Negotiate settlements and authorize payments., Investigated and closed countless claims (over 300 BI/PD claims assigned at any given time)., Experienced in reimbursement tracking, skip trace, research, and resolve customer., Examine flood claims on location and completed file review to settle claim., Proficient in requesting street camera recordings (per guidelines of the company)., Proficient in X1 (Xactimate 28) XA and Symbility.
• Total Loss Adjuster, Pilot | Allstate, Mobile, AL, 09/01/21, 11/01/21, Handle high quantities of BI / PD claims daily., Work closely with policy holder, claimant and select service to ensure a great customer service experience., Determine liability in motor vehicle accidents., Worked property desk claims completing extremely high claim volumes daily during catastrophe season., Worked Total Loss (Mitchell survey, NADA survey). Determine damages (flood, hail, man-made) and vehicle value., Experienced at Setting up rental services and appointments for estimators., Successfully defuse attorney and claimant issues., Practice great customer service skills daily with policyholders and attorneys., Prompt for daily work assignments., Very well organized and detailed, great problem solver and diffuser., Knowledgeable in TWIA claims (coastal)., Professional with the client, staff, and the claimants., Knowledgeable in Flood claims process., Willing to travel on very short notice., Very well versed in Insurance Terminology and Verbiage., Corresponds well with legal counsel, determine what the insurance company will pay out., Able to take recorded statements, interview parties involved and report to management if needed., Evaluate all data such as hospital bills, police reports collected, and other important documents., Negotiate settlements and authorize payments., Investigated and closed countless claims (over 300 BI/PD claims assigned at any given time)., Experienced in reimbursement tracking, skip trace, research, and resolve customer., Examine flood claims on location and completed file review to settle claim., Proficient in requesting street camera recordings (per guidelines of the company)., Proficient in X1 (Xactimate 28) XA and Symbility.
• Customer Service Representative, ADT Security Services, Irving, TX, 03/01/19, 08/01/20, Utilized company troubleshooting resolution tree to evaluate technical problems, providing timely solutions to all clients' issues and concerns., Delivered high-quality client service that met clients' needs and expectations, and completed all client service requests within targeted timelines., Drove continuous improvement in working practices and quality of customer support to maintain high client satisfaction and retention level.
• PD/Total Loss Adjuster, 1st Source Adjuster Firm, Houston, TX, 06/01/17, 03/01/20, Handle high quantities of BI / PD claims daily (well versed with AUTO/BI claims)., Work closely with policy holder, claimant and select service to ensure a great customer service experience., Determine liability in motor vehicle accidents., Worked property desk claims completing extremely high claim volumes daily during catastrophe season., Worked Total Loss (Mitchell survey, NADA survey). Determine damages (flood, hail, man-made) and vehicle value., Experienced at Setting up rental services and appointments for estimators., Successfully defuse attorney and claimant issues., Practice great customer service skills daily with policyholders and attorneys., Prompt for daily work assignments., Very well organized and detailed, great problem solver and diffuser., Knowledgeable in TWIA claims (coastal)., Professional with the client, staff, and the claimants., Knowledgeable in Flood claims process., Willing to travel on very short notice., Very well versed in Insurance Terminology and Verbiage., Corresponds well with legal counsel, determine what the insurance company will pay out., Able to take recorded statements, interview parties involved and report to management if needed., Evaluate all data such as hospital bills, police reports collected, and other important documents., Negotiate settlements and authorize payments., Investigated and closed countless claims (over 300 BI/PD claims assigned at any given time)., Experienced in reimbursement tracking, skip trace, research, and resolve customer., Examine flood claims on location and completed file review to settle claim., Proficient in requesting street camera recordings (per guidelines of the company)., Proficient in X1 (Xactimate 28) XA and Symbility.
• Billing Representative, Spectrum Cable, Irving, TX, 01/01/15, 02/01/19, Independently reviewed and resolved account and billing discrepancies, ensuring accurate and thorough documentation of all necessary paperwork., Assessed accounts for payment status and maintained efficient cash flow reporting; posted cash receipts and analyzed chargebacks., Fostered a culture of operational and service excellence in compliance with company's standardized instructions and service level agreements.
• Customer Account Specialist, Comcast Dallas, Atlanta, GA, 06/01/14, 01/01/16, Consistently delivered exceptional customer services, increasing client base and customer satisfaction, meeting and exceeding monthly sales targets., Implemented sales strategies that minimized competitive threat, enhanced team performance, and maximized revenue gains., Actively contributed to the success of the business, delivering results through motivation and accountability.