DeMarr Dinkins
Clinton
Summary
Dedicated IT Specialist with proven skills in network troubleshooting, technical support, and performance analysis. Committed to enhancing user experience through effective training and IT asset management.
Overview
10
10
years of professional experience
Work History
Information Technology Specialist (25B)
U.S. Army Active Duty
Georgia/ Germany/ Poland/ Texas
06.2020 - 01.2026
- Provided technical support for hardware and software issues across military units.
- Installed and configured network systems to enhance communication capabilities.
- Conducted training sessions for soldiers on new technology and software applications.
- Analyzed system performance and recommended improvements for efficiency and reliability.
- Maintained inventory of IT assets, ensuring proper tracking and management of resources.
- Developed user manuals and documentation for software applications used by personnel.
- Installed and configured various computer systems, networks, and software applications.
- Performed system upgrades to ensure maximum performance efficiency.
- Provided assistance in troubleshooting network connectivity issues between devices or servers.
- Resolved customer complaints regarding hardware and software malfunctions or service interruptions.
- Troubleshot complex technical problems for users in a timely manner.
- Provided technical support on computer systems, networks, databases, and other IT related issues.
Staff Member
Planet Fitness Gym
Clinton
04.2019 - 05.2020
- Monitored gym environment for safety and compliance standards.
- Supported team in executing promotional events and membership drives.
- Responded to customer queries and complaints to promote overall satisfaction.
Retail Sales Associate
Adidas Outlet
Pearl
12.2017 - 03.2018
- Assisted customers with product selection and provided personalized recommendations.
- Operated point-of-sale system for efficient transaction processing.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Sales Associate
Office Depot
Jackson
06.2017 - 09.2017
- Organized merchandise displays to enhance customer experience.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
Team Member
Taco Bell
Clinton
08.2015 - 02.2017
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Upheld high standards of productivity and quality in operations.
Education
Associate of Applied Science - Graphic Design
Hinds Community College
Raymond12-2019
Skills
- Network troubleshooting
- System installation
- Technical support
- Performance analysis
- User training
- IT asset management
- Problem solving
- Conflict resolution
Timeline
Information Technology Specialist (25B)
U.S. Army Active Duty
06.2020 - 01.2026
Staff Member
Planet Fitness Gym
04.2019 - 05.2020
Retail Sales Associate
Adidas Outlet
12.2017 - 03.2018
Sales Associate
Office Depot
06.2017 - 09.2017
Team Member
Taco Bell
08.2015 - 02.2017
Associate of Applied Science - Graphic Design
Hinds Community College