Demeques Nickles
Meridian
Summary
Proven leader with expertise in training and developing teams to enhance customer service and operational efficiency. Skilled in inventory management and process improvement, driving positive outcomes in fast-paced retail environments.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Food & Consumable Coach
Wal-Mart Supercenter
Demopolis
03.2024 - Current
- Trained new employees on operational procedures and customer service standards, improving onboarding experience.
- Monitored inventory levels and facilitated stock replenishment to maintain optimal product availability on sales floor.
- Resolved customer inquiries and issues, enhancing overall shopping experience.
- Managed daily operations and ensured team adherence to company policies.
- Collaborated with management to implement process improvements for store operations.
- Coordinated team schedules, ensuring adequate coverage during peak hours.
- Assisted in coordinating team schedules to ensure adequate coverage during peak hours.
- Supported team members, enhancing performance and skills.
- Provided ongoing support to team members, enhancing their performance and skills.
Store Manager
Dollar General Market
Quitman
09.2016 - 04.2025
- Managed daily store operations and ensured optimal staffing levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and developed team members on customer service standards.
- Resolved customer complaints effectively to ensure satisfaction.
- Oversaw inventory management and conducted regular stock audits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Analyzed sales data to inform product ordering decisions.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Implemented visual merchandising strategies to enhance product displays.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Performed regular price checks to ensure competitive pricing.
Department Manager
Winn Dixie Supermarket
Meridian
08.2004 - 08.2016
- Managed daily operations and staff schedules for a busy supermarket environment.
- Coordinated department merchandising strategies to enhance product visibility and appeal.
- Implemented quality control measures to uphold company standards.
- Trained and mentored employees on customer service best practices and store policies.
- Led team meetings to communicate updates, goals, and performance expectations clearly.
- Handled shift overstock, restocking, and inventory control.
- Worked closely with sales associates to complete tasks.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Northeast High School
Meridian, MS05-2004
Meridian Community College
Meridian, MS01-2004
Skills
- Employee training
- Inventory management
- Product display management
- Process improvement
- Customer service
- Team building
- Cross-functional collaboration
- Team development
Certification
- Food Safety Certification
Timeline
Food & Consumable Coach
Wal-Mart Supercenter
03.2024 - Current
Store Manager
Dollar General Market
09.2016 - 04.2025
Department Manager
Winn Dixie Supermarket
08.2004 - 08.2016
High School Diploma -
Northeast High School
Meridian Community College