Demetrica Patton
Clarksdale
Summary
Skilled customer service professional with proven track record in delivering high-quality support and resolving issues efficiently. Strong focus on team collaboration, adaptability, and meeting targets. Expertise in communication, problem-solving, and multitasking, ensuring dependable performance and positive outcomes.
Overview
11
11
years of professional experience
Work History
Call Associate
The Results Companies, LLC
11.2025 - Current
- Managed high-volume inbound calls, ensuring customer satisfaction and issue resolution.
- Documented customer interactions accurately in CRM systems for future reference.
- Utilized problem-solving skills to address customer inquiries effectively and efficiently.
- Assisted in training new team members on call handling procedures and best practices.
- Supported promotional campaigns by communicating product offerings clearly to customers.
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed strong product knowledge to provide accurate assistance and confidently answer client inquiries.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
Call Center Representative
Verizon Wireless
01.2021 - 06.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Processed billing adjustments accurately, ensuring compliance with company policies and procedures.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Spark Driver
Walmart Spark
04.2018 - 04.2020
- Operated delivery vehicles safely, adhering to all traffic regulations and safety protocols.
- Managed timely delivery schedules, optimizing routes for efficiency and reliability.
- Assisted in loading and unloading cargo, ensuring secure transport of goods.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Sales Associate
Double Quick Gas Station
10.2014 - 11.2017
- Maintained cleanliness and organization of sales floor and merchandise displays.
- Assisted in inventory management, restocking shelves to meet customer demand.
- Led team initiatives to enhance store promotions and drive sales growth.
- Monitored cash register operations, ensuring accurate cash handling practices.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
No Degree - Business of Administration
Mississippi Delta Community College
Moorhead, MSHigh School Diploma - High School Courses
Maranotha Christian Academy
Minter City, MS05.2012
Languages
English
Professional Working
Timeline
Call Associate
The Results Companies, LLC
11.2025 - Current
Call Center Representative
Verizon Wireless
01.2021 - 06.2025
Spark Driver
Walmart Spark
04.2018 - 04.2020
Sales Associate
Double Quick Gas Station
10.2014 - 11.2017
No Degree - Business of Administration
Mississippi Delta Community College
High School Diploma - High School Courses
Maranotha Christian Academy