Summary
Overview
Work History
Education
Skills
Timeline
Generic

Demetrius Lampkin

5 Cypress Acre Lane

Summary

Detail-oriented Fraud Prevention Specialist with strong analytical and cybersecurity skills. Proven ability to monitor transactions, investigate suspicious activities, and enhance fraud detection strategies.

Overview

4
4
years of professional experience

Work History

Fraud Prevention Specialist

Bank of America
04.2024 - 08.2025
  • Monitored transaction activities to identify and mitigate fraudulent behavior.
  • Conducted thorough investigations of suspicious account activity and reported findings.
  • Collaborated with cross-functional teams to enhance fraud detection strategies.
  • Utilized advanced analytical tools to assess risk levels and improve prevention measures.
  • Responded to customer inquiries regarding suspected fraud, providing timely resolutions.

Customer Service Representative

Sagility
01.2022 - 03.2024
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Utilized CRM software to document interactions and track customer issues efficiently.
  • Provided product information and guidance to enhance customer satisfaction and loyalty.
  • Collaborated with team members to streamline processes, improving response times and service quality.
  • Assisted in training new staff on company policies and customer service best practices.

Education

High School Diploma -

Oscar Dan Wyatt
Dallas, TX
06-2008

Skills

  • Analytical mindset
  • Cybersecurity awareness

Timeline

Fraud Prevention Specialist

Bank of America
04.2024 - 08.2025

Customer Service Representative

Sagility
01.2022 - 03.2024

High School Diploma -

Oscar Dan Wyatt
Demetrius Lampkin