Demirria William
Senatobia
Summary
Dynamic Quality Systems Associate with a proven track record at Grifols Freedom Plasma, excelling in customer service and data management. Recognized for enhancing donor satisfaction through effective communication and attention to detail. Demonstrated leadership in optimizing workflows and implementing safety protocols, contributing to a more efficient operational environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Systems Associate
Grifols Freedom Plasma
06.2025 - Current
- Assisted in donor screening and health assessments to ensure compliance with safety protocols.
- Maintained accurate records of donations and donor information using electronic systems.
- Collaborated with team members to optimize workflow efficiency during donation processes.
- Provided exceptional customer service to donors, enhancing overall experience and retention.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Supported quality control initiatives by following established procedures for equipment maintenance.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Assistant Manager
Immunotek Bio Centers
12.2023 - 05.2025
- Assisted in managing daily operations, ensuring efficient workflow and staff coordination.
- Supported inventory management processes, maintaining accurate stock levels and timely replenishment.
- Facilitated team meetings to enhance communication and address operational challenges effectively.
- Implemented standard operating procedures to improve service delivery and customer satisfaction.
- Developed strong working relationships with staff, fostering a positive work environment.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Operations Supervisor
Immunotek Bio Centers
08.2021 - 12.2023
- Supervised daily operations, ensuring compliance with safety protocols and operational standards.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated workflow between departments to optimize production efficiency and resource allocation.
- Monitored inventory levels, implementing strategies for stock management and reduction of waste.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
Education
Bachelor of Science - Biology
Rust College
Holly Springs, MS04-2008
High School Diploma -
North Panola
Sardis, MS05-2004
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Workplace safety
- Decision-making
- Flexible schedule
- Data entry
Certification
- Phlebotomist Certified
- CPR Certified
- Educator License with Stipulations
Timeline
Quality Systems Associate
Grifols Freedom Plasma
06.2025 - Current
Assistant Manager
Immunotek Bio Centers
12.2023 - 05.2025
Operations Supervisor
Immunotek Bio Centers
08.2021 - 12.2023
Bachelor of Science - Biology
Rust College
High School Diploma -
North Panola