Denise Jordan-Virgil
Jackson
Summary
Versatile and results-oriented professional with extensive experience across healthcare and beauty sectors, notably at Roby Eye Care. Excelled in customer service and optical measurements, enhancing patient satisfaction and loyalty. Skilled in insurance verification and sanitation procedures, demonstrating a blend of technical proficiency and empathetic patient care. Achieved notable sales increases through expert advice and product knowledge.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Optician
Roby Eye Care
03.2016 - 12.2022
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Contact lens dispensing
Patient Care Taker
Community Care Systems, Inc.
08.2010 - 08.2014
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
- Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
Nail Technician
Earl & Joseph's
03.1997 - 01.2005
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Optician
Eyemart Express LLC
03.1996 - 03.1997
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Nail Technician
Gayfers
12.1992 - 03.1996
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
Phlebotomist
Modern Medical Labortories
07.1988 - 12.1992
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Optician- Manager
American Vision Center
03.1982 - 07.1988
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Phlebotomist
South Shore Regional Hospital
05.1981 - 11.1981
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Education
Medical - Hematology Technician
Medical Careers Institute
Chicago, Il05-1981
Medical - Medical Assistant
The Byrman School
Chicago, IL05-1977
High School Diploma -
Hirsch High School
Chicago, IL06-1976
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Nail extensions
- Nail art techniques
- Acrylic nails
- Sanitation procedures
- Appointment management
Certification
Certified Phlebotomist Technologist- Chicago ,Il
Registration Number
02-716Y82
- Licensed Nail Technician - Mississippi Board of Cosmetology.
Timeline
Optician
Roby Eye Care
03.2016 - 12.2022
Patient Care Taker
Community Care Systems, Inc.
08.2010 - 08.2014
Nail Technician
Earl & Joseph's
03.1997 - 01.2005
Optician
Eyemart Express LLC
03.1996 - 03.1997
Nail Technician
Gayfers
12.1992 - 03.1996
Phlebotomist
Modern Medical Labortories
07.1988 - 12.1992
Optician- Manager
American Vision Center
03.1982 - 07.1988
Phlebotomist
South Shore Regional Hospital
05.1981 - 11.1981
Medical - Hematology Technician
Medical Careers Institute
Medical - Medical Assistant
The Byrman School
High School Diploma -
Hirsch High School
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