Derrick Richardson
Southaven
Summary
Proven track record in retail management and IT hardware repair, with expertise in computer operation and order fulfillment. Skilled in data entry, merchandising, and guest services, ensuring high-quality customer interactions. Strong background in writing and editing, enhancing communication capabilities. Equipped to handle customer inquiries promptly and escalate issues as needed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chief Technician
RICH Transitions & Media L.L.C
Southaven
01.2020 - 06.2024
- Sales of communication equipment, computer hardware and software installation.
- Mobile hardware repair.
- Maintained inventory records for hardware components such as servers, routers, switches.
- Performed regular maintenance and repairs on a variety of equipment, including computers, printers, scanners, and other IT-related hardware.
Produce department Lead
Kroger
Horn Lake
04.2022 - 01.2023
- Ensured compliance with all federal, state, local laws and regulations related to the department's operations.
Mobile Expert
Verge Mobile
Olive Branch
06.2022 - 09.2022
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
Sorter
Amazon
Memphis
12.2021 - 07.2022
- Collaborated with other sorters in order to meet daily production goals.
- Stacked finished product boxes onto pallets safely without causing damage.
Sales Advisor/Warehouse Picker/Packer
Best Buy
Southaven
11.2021 - 01.2022
- Collaborated with other departments to ensure successful delivery of services and products.
- Coordinated with logistics department to ensure timely delivery of goods.
Order Fulfillment Associate Lead Supervisor
SAMS CLUB
Southaven
06.2021 - 10.2021
- Picker and Packing of products
- Processed customer orders with accuracy and efficiency.
- Verified order accuracy prior to shipment.
- Performed regular cycle counts to maintain accurate inventory records.
Retail Store Manager
DOLLAR TREE
Southaven
02.2018 - 06.2021
- Directed all front and backend store operations.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Handled cash register transactions accurately while providing excellent customer service.
Tech and wireless
Target
Horn Lake
01.2021 - 04.2021
- Sold mobile devices and plans.
- Managed quality control and maintained high level of customer satisfaction.
- Used register system to ring up customer purchases, process payments, and issue receipts.
Education
High School Diploma -
GREENVILLE HIGH SCHOOL
Greenville, MS05.1998
Skills
- SEO
- Google Analytics
- Social media management
- Organizational skills
- Retail Management
- Microsoft Office
- Data entry
- Order Fulfillment
- Computer operation
- Phone etiquette
- Copywriting
- Merchandising
- Computer hardware
- Guest services
- Editing
- Communication skills
- Writing skills
- Produce Experience
- WordPress
- Store Management Experience
- Order Picking
- Creative writing
- Stocking
Certification
- Driver's License
- Food Handler Certification
- CompTIA A+
Timeline
Mobile Expert
Verge Mobile
06.2022 - 09.2022
Produce department Lead
Kroger
04.2022 - 01.2023
Sorter
Amazon
12.2021 - 07.2022
Sales Advisor/Warehouse Picker/Packer
Best Buy
11.2021 - 01.2022
Order Fulfillment Associate Lead Supervisor
SAMS CLUB
06.2021 - 10.2021
Tech and wireless
Target
01.2021 - 04.2021
Chief Technician
RICH Transitions & Media L.L.C
01.2020 - 06.2024
Retail Store Manager
DOLLAR TREE
02.2018 - 06.2021
High School Diploma -
GREENVILLE HIGH SCHOOL