Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Destinee Benson

Grenada

Summary

Dynamic customer service professional with extensive experience at Apple and ATT, excelling in customer advocacy and problem-solving. Proven track record in enhancing service delivery through effective communication and training. Skilled in CRM software and data entry, consistently improving customer satisfaction and operational efficiency. Passionate about delivering exceptional support and fostering positive client relationships.

Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.

Professional dining services leader prepared for this role. Proven track record in managing food service operations, ensuring quality and efficiency. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory control, and customer satisfaction. Reliable and adaptable to changing needs.

Overview

5
5
years of professional experience

Work History

Remote Customer Service

ATT
02.2023 - Current
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Delivered exceptional customer service both remotely via phone/email inquiries and onsite whilst assisting customers directly on the sales floor.
  • Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
  • Provided exceptional customer service when encountering early morning shoppers seeking assistance with locating products or requiring information about store offerings.
  • Provided exceptional customer service, promptly addressing any questions or concerns raised by clients during the organizing process.
  • Assisted in employee training by sharing expert knowledge in espresso preparation techniques and customer service best practices.

Remote Customer Service Rep

Apple
05.2020 - 02.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in training new team members on company policies and customer service standards.
  • Processed orders accurately using CRM software to enhance customer satisfaction.
  • Collaborated with cross-functional teams to address and resolve complex customer issues.
  • Implemented feedback mechanisms to improve service delivery and client interactions.
  • Monitored service metrics to identify trends and recommend improvements for efficiency.

Education

High School Diploma -

Grenada High School
Grenada, MS
05-2018

Skills

  • Customer directing
  • Customer account maintenance
  • Fluid services
  • New service development
  • Customer service advocacy
  • Alignment services
  • Customer friendly
  • Up-selling services
  • Customer support and service
  • Copywriting
  • Copyediting
  • Data entry
  • Microsoft Word

Languages

English
Full Professional
French
Full Professional

Timeline

Remote Customer Service

ATT
02.2023 - Current

Remote Customer Service Rep

Apple
05.2020 - 02.2022

High School Diploma -

Grenada High School
Destinee Benson