Summary
Overview
Work History
Education
Skills
Timeline
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Desirae Richardson

Vicksburg

Summary

Dedicated customer service representative knowledgeable about diagnosing technical problems and servicing slot machines. Excellent communication and interpersonal skills. Familiar with industry standards and requirements.

Overview

8
8
years of professional experience

Work History

Slot Attendant

WaterView Casino And Hotel
12.2021 - Current
  • Dispensed machine payouts and provided change for players.
  • Connected with guests on personal level to build loyalty.
  • Set up new loyalty memberships and updated existing accounts.
  • Repaired problems and maintained machines in good working order.
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
  • Handled money, ticket and chips exchanges for customers.

Cashier

Circle K
07.2021 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Slot Attendant

Riverwalk Casino
09.2018 - 05.2021
  • Dispensed machine payouts and provided change for players.
  • Connected with guests on personal level to build loyalty.
  • Set up new loyalty memberships and updated existing accounts.
  • Repaired problems and maintained machines in good working order.

Food Runner

Waterview Casino
09.2015 - 09.2017
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Restocked food supplies in kitchen and organized storage areas.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Organized and replenished supplies at food stations to optimize team performance.

Education

No Degree - Cosmetology

Hinds Community College
Raymond, MS

No Degree - Medical Assisting

Delta Technical College
Ridgeland
01.2024

High School Diploma -

Vicksburg High School
Vicksburg
05.2019

Skills

  • Documentation Skills
  • Troubleshooting Systems
  • Repairing Machines
  • Accurate Money Handling
  • Issuing Change
  • Customer Service
  • Slot Machine Troubleshooting
  • Cash Handling
  • Slot Machine Operations
  • Team player attitude
  • Basic computer literacy
  • Sales experience
  • Cash handling proficiency
  • Data entry
  • Slot machine operation
  • Quick learner
  • Patience and empathy

Timeline

Slot Attendant

WaterView Casino And Hotel
12.2021 - Current

Cashier

Circle K
07.2021 - 12.2021

Slot Attendant

Riverwalk Casino
09.2018 - 05.2021

Food Runner

Waterview Casino
09.2015 - 09.2017

No Degree - Cosmetology

Hinds Community College

No Degree - Medical Assisting

Delta Technical College

High School Diploma -

Vicksburg High School

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Desirae Richardson