Desirae Richardson
Vicksburg
Summary
Dedicated customer service representative knowledgeable about diagnosing technical problems and servicing slot machines. Excellent communication and interpersonal skills. Familiar with industry standards and requirements.
Overview
8
8
years of professional experience
Work History
Slot Attendant
WaterView Casino And Hotel
12.2021 - Current
- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Set up new loyalty memberships and updated existing accounts.
- Repaired problems and maintained machines in good working order.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Handled money, ticket and chips exchanges for customers.
Cashier
Circle K
07.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Slot Attendant
Riverwalk Casino
09.2018 - 05.2021
- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Set up new loyalty memberships and updated existing accounts.
- Repaired problems and maintained machines in good working order.
Food Runner
Waterview Casino
09.2015 - 09.2017
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Restocked food supplies in kitchen and organized storage areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Organized and replenished supplies at food stations to optimize team performance.
Education
No Degree - Cosmetology
Hinds Community College
Raymond, MSNo Degree - Medical Assisting
Delta Technical College
Ridgeland01.2024
High School Diploma -
Vicksburg High School
Vicksburg05.2019
Skills
- Documentation Skills
- Troubleshooting Systems
- Repairing Machines
- Accurate Money Handling
- Issuing Change
- Customer Service
- Slot Machine Troubleshooting
- Cash Handling
- Slot Machine Operations
- Team player attitude
- Basic computer literacy
- Sales experience
- Cash handling proficiency
- Data entry
- Slot machine operation
- Quick learner
- Patience and empathy
Timeline
Slot Attendant
WaterView Casino And Hotel
12.2021 - Current
Cashier
Circle K
07.2021 - 12.2021
Slot Attendant
Riverwalk Casino
09.2018 - 05.2021
Food Runner
Waterview Casino
09.2015 - 09.2017
No Degree - Cosmetology
Hinds Community College
No Degree - Medical Assisting
Delta Technical College
High School Diploma -
Vicksburg High School
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