Desmonicka Jones
Oakland
Summary
Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.
Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.
Overview
10
10
years of professional experience
Work History
CNA
Grenada Rehabilitation Center
Grenada
01.2018 - Current
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Participated in educational programs designed to improve knowledge of health care practices.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Administered medications under supervision of a licensed nurse.
Customer Service Representative
Teleperformance
Salt Lake
01.2020 - 08.2024
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Supervisor
United Plastics Inc
Batesville
03.2015 - 06.2020
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Collaborated with other departments to coordinate workflow processes between teams.
- Created new strategies for improving customer service standards within the organization.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
Education
High School Diploma -
Charleston High School
Charleston, MS05-1996
Skills
- Vital sign assessment
- Medication administration
- Patient care
- Dietary monitoring
- Customer service
- Conflict resolution
- Record keeping
- Team coordination
- Safety compliance
- Time management
- Problem solving
- Effective communication
- Employee training
- Operational efficiency
Timeline
Customer Service Representative
Teleperformance
01.2020 - 08.2024
CNA
Grenada Rehabilitation Center
01.2018 - Current
Supervisor
United Plastics Inc
03.2015 - 06.2020
High School Diploma -
Charleston High School