Summary
Overview
Work History
Education
Skills
Certification
Core Competencies
Timeline
Generic

Destini Williams

Terry,MS

Summary

Detail-oriented healthcare and administrative professional with a Master’s in Health Information Management, specializing in patient account management, billing, and customer service. Expertise in insurance verification, coding, claims resolution, and HIPAA compliance, complemented by hands-on experience with EHR systems. Committed to streamlining processes that enhance revenue cycle performance and elevate patient satisfaction. Proven track record in supporting project tasks and contributing to team goals, showcasing exceptional organizational, multitasking, communication, and time management skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Assistant

Jackson Public Schools
11.2020 - Current
  • Process high-volume data entry and maintain compliant employee records.
  • Generate reports, charts, and schedules to support administrative efficiency.
  • Manage inbound communications, resolving inquiries promptly and professionally.
  • Collaborate with administrators to ensure documentation accuracy and compliance.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
  • Increased team productivity, organizing and scheduling appointments and meetings without overlap.

Assistant Manager

Cato Fashion
09.2016 - 01.2021
  • Supervised and trained a team of 15 employees to meet sales and operational goals.
  • Oversaw daily store operations, cash handling, and reconciled inventory.
  • Improved customer satisfaction by resolving escalated issues with professionalism.
  • Increased staff productivity and sales performance through effective coaching.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Intern – Nurse Desk Support & Physical Therapy Shadowing

University of Mississippi Medical Center (UMMC)
08.2018 - 08.2020
  • Assisted with administrative and patient support tasks at the nurse desk.
  • Shadowed physical therapists to observe treatment planning and patient care.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.

Education

Master of Science - Health Information Management

William Carey University
Hattiesburg, MS
08.2025

Bachelor of Science - Concentration in Physical Therapy

Jackson State University
Jackson, MS
12.2021

Skills

  • EHR system proficiency (Epic, Cerner, Medi-tech)
  • Clear verbal and written communication
  • Experienced in software utilization
  • Efficient multitasking
  • Focus on achieving objectives
  • Relationship-building skills
  • Adaptable learner
  • Analytical problem-solving
  • Effective team collaboration

Certification

  • EKG Technician Certification – Mississippi State University, 2023
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS) – In Progress, Expected 2025-12

Core Competencies

  • Patient Account Management | Insurance Verification & Authorization
  • Medical Billing & Coding (ICD-10, CPT, HCPCS) | Payment Posting & Reconciliation
  • Revenue Cycle & Claims Processing | EHR Systems (Epic, Cerner, Meditech)
  • HIPAA & Regulatory Compliance | Data Entry & Reporting
  • Customer Service & Conflict Resolution | Leadership & Team Training

Timeline

Office Assistant

Jackson Public Schools
11.2020 - Current

Intern – Nurse Desk Support & Physical Therapy Shadowing

University of Mississippi Medical Center (UMMC)
08.2018 - 08.2020

Assistant Manager

Cato Fashion
09.2016 - 01.2021

Master of Science - Health Information Management

William Carey University

Bachelor of Science - Concentration in Physical Therapy

Jackson State University

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Destini Williams