Destiny Devaull
Natchez
Summary
Provides expert guidance on appropriate products and services for debt needs. Successful developing and implementing debt management plans. Knowledgeable about issues affecting credit and remedies for typical situations.
Overview
6
6
years of professional experience
Work History
Healthcare Claims Rep
United Healthcare
Remote
12.2023 - 02.2025
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
Inbound Call Center Representative
Continuum Global Solutions
Los Angeles
07.2019 - 12.2024
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Inbound Sales Representative
Continuum Global Solutions
Los Angeles
07.2019 - 12.2024
- Attended trade shows, conferences and other events to promote company's products.
- Built strong relationships with customers through excellent service delivery.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Conducted follow-up calls to existing customers to ensure satisfaction levels.
- Tracked inventory levels regularly to ensure sufficient stock of items is available.
- Developed new leads each day at or above quotas.
- Developed creative strategies for upselling and cross-selling products and services.
- Improved overall customer purchasing experiences to promote steady revenue.
Technical Support Representative
Continuum Global Solutions
Los Angeles
07.2019 - 12.2024
- Assisted customers with installation of new hardware and software applications.
- Developed and delivered training sessions to customers on how to use products more effectively.
- Documented all activities related to technical support including processes, updates, changes made.
- Updated customer information and account status in the database following each interaction.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Retention Agent
Continuum Global Solutions
Los Angeles
07.2019 - 12.2024
- Conducted regular follow-up calls with existing customers to ensure their continued satisfaction with services provided.
- Resolved customer complaints in a timely manner while maintaining excellent customer service skills.
- Recommended improvements to products, packaging or shipping procedures to preclude future problems.
- Adhered to scripted responses and standardized plans to address problems.
- Performed customer negotiations to reach fair conclusion for both business and customer.
Prior Authorization Representative
Medicaid/Medicare
Remote
10.2021 - 12.2023
- Scheduled patient appointments, diagnostic specialty appointments, tests and procedures.
- Transcribed verbal information into written documents with accuracy.
- Educated healthcare providers on prior authorization requirements and insurance formulary changes.
- Analyzed claims data from multiple sources to identify areas of potential cost savings.
- Updated spreadsheets and other document filing systems.
- Explained daily processes and procedures to new hires, promoting better understanding of job tasks.
Debt Consultant
Teleperformance
Remote
08.2019 - 10.2021
- Reached out to major credit bureaus to obtain records and discuss entries.
- Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
- Helped customers understand their legal rights regarding debt collection practices.
- Coordinated with various departments within an organization to ensure compliance with applicable laws and regulations.
- Identified opportunities for cost savings by consolidating multiple debts into one loan or refinancing existing loans.
Education
High School Diploma -
Natchez High School
Natchez, MS05-2016
Skills
- Account updating
- Complaint resolution
- Follow-up skills
- Retro-authorizations
- Co-payment collection
- Billing dispute resolution
- Eligibility verification
- Customer service
- Effective communication
- Problem solving
- Technical troubleshooting
- Documentation research
- Microsoft office
- Flexible schedule
- Conflict resolution
- Decision-making
- Problem-solving abilities
- Problem-solving
- Technical writing
- Verbal and written communication
- Customer satisfaction surveys
- Computer skills
- Customer service excellence
- De-escalation techniques
Timeline
Healthcare Claims Rep
United Healthcare
12.2023 - 02.2025
Prior Authorization Representative
Medicaid/Medicare
10.2021 - 12.2023
Debt Consultant
Teleperformance
08.2019 - 10.2021
Inbound Call Center Representative
Continuum Global Solutions
07.2019 - 12.2024
Inbound Sales Representative
Continuum Global Solutions
07.2019 - 12.2024
Technical Support Representative
Continuum Global Solutions
07.2019 - 12.2024
Retention Agent
Continuum Global Solutions
07.2019 - 12.2024
High School Diploma -
Natchez High School