Destiny Green
Canton
Summary
Dedicated Customer Service Representative with 5+ years of experience delivering excellent support, resolving issues, and enhancing customer retention. History of engaging service achievement in obstetrics, gynecology and also family practice. Experienced in multiple computer programs and telephone systems.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
2024
2024
years of professional experience
Work History
Sales Associate
Cutco Vector
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Assistant Manager
It's Fashion Metro
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service
Health Care Corp.
01.2019 - 01.2024
- Maintained a 95% customer satisfaction rating over two years
- Assisted customers with inquiries and resolved billing disputes
- Processed returns, exchanges, and refunds according to company policy
- Adapt to changing environment, application, and software
E-Commerce Personal Shopper
Krogers Grocery Store
10.2020 - 04.2021
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
High School Diploma -
Canton High School
05-2019
Skills
- Customer Relationship Management
- Complaint Resolution
- Phone & Email Support
- CRM Software
- Upselling & Cross-Selling
- Time management
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Listening skills
- Exceptional customer service
- Excellent people skills
- Flexible schedule
Languages
English
Native or Bilingual
Timeline
E-Commerce Personal Shopper
Krogers Grocery Store
10.2020 - 04.2021
Customer Service
Health Care Corp.
01.2019 - 01.2024
Sales Associate
Cutco Vector
Assistant Manager
It's Fashion Metro
High School Diploma -
Canton High School
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