Destiny Johnson
Pass Christian
Summary
Resourceful Desk Adjuster recognized for high productivity and efficient task completion. Specialized in claims processing, policy interpretation, and negotiation techniques. Excel in communication, problem-solving and time management, ensuring smooth operations and customer satisfaction. Committed to delivering accurate assessments and resolutions promptly.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Desk Adjuster
Crawford & Company
Allen
11.2021 - 02.2025
- Adjusted fast-track, supplement, and large loss claims.
- Sketched in Xactimate using inspection reports and inspection photos.
- Adjusted CAT claims for wind, hail, ice, water backup, and fire.
- Managed a team of 10-15 adjusters.
- Completed manager callbacks and complaints.
- Completed full DOI complaint reports within a 2-hour window.
- Attended manager meetings with vendor every week.
- Conducted trainings with team of adjusters.
- Issued payments up to $35,000 using authority.
- Completed required investigations on referred files within established timeframes.
- Interpreted insurance policy language to apply appropriate coverage.
- Analyzed and audited open claims to calculate additional payments owed.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
Insurance Adjuster
Sedgwick
Dallas
01.2021 - 11.2021
- Adjusted Intact claims for Canada.
- Explained coverage decisions to the customers.
- Reviewed photos and documentation needed for payment.
Liability/ Total Loss Adjuster
StateFarm
Irving
01.2020 - 12.2020
- Worked well with others in a fast-paced, collaborative environment.
- Reviewed appraisals for vehicle repairs of routine claims based on information collected from customers and repair facilities and issued payment to policyholders where possible.
- Worked with several vendor services such as contractors, emergency repair, cleaning services, and various replacement services.
- Explained coverage of the loss, and assisted policyholders with itemization of damages, and emergency repairs.
Property/Auto Claims Adjuster
Pilot Catastrophe Services
Mobile
08.2019 - 01.2020
- Adjusted coordinated and fast-track claims.
- Estimated using Xactimate.
- Adjusted supplement claims.
- Issued payments to customers.
- Adjusted CAT claims for wind, hail, ice, water backup, and fire.
- Adjusted Regular Business claims.
Installation Technician
Car Washes of America
Biloxi
08.2017 - 07.2018
- Lubricate machinery, vehicles, or equipment or perform minor repairs or adjustments, using hand tools.
- Mix cleaning solutions, abrasive compositions, or other compounds, according to formulas.
- Monitor the operation of cleaning machines and stop machines or notify supervisors when malfunctions occur.
- Press buttons to activate cleaning equipment or machines.
- Turn valves or handles on equipment to regulate pressure or flow of water, air, steam, or abrasives from sprayer nozzles.
- Connect hoses or lines to pumps or other equipment.
- Turn valves or disconnect hoses to eliminate water, cleaning solutions, or vapors from machinery or tanks.
- Transport materials, equipment, or supplies to or from work areas, using carts or hoists.
PCA
Ability Works of Harrison County
Gulfport
10.2010 - 07.2013
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Administer prescribed oral medications, under the written direction of a physician or as directed by the home care nurse or aide, and ensure patients take their medicine.
- Check patients' pulse, temperature, and respiration.
- Help patients move in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their care.
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
- Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
- Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
- Perform a variety of duties as requested by the client, such as obtaining household supplies or running errands.
- Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.
- Change dressings.
Education
High School Diploma - Basic Education
Harrison Central High School
Gulfport, MS05.2010
Skills
- English Language
- Active Listening
- Customer and Personal Service
- Reading Comprehension
- Time Management
- Coordination
- Critical Thinking
- Judgment and Decision Making
- Active Learning
- Learning Strategies
- Customer Service
- Auto estimating
- Construction estimating
- Claims adjustment
- Xactimate estimation
- Coverage interpretation
- Team management
- Damage assessment
- Policy investigations
- Property adjusting
- Attention to detail
- Empathy and patience
Certification
- Auto Certification, 02/01/22, Present
- State Farm Estimatics Certifications, 01/01/22, Present
- National Producer Number (NPN), 19563545
- ALABAMA LICENSE, 3001000654, 08/01/22, 08/01/24
- ARIZONA LICENSE, 19563545, 09/01/23, 08/01/27
- ARKANSAS LICENSE, 19563545, 08/01/22, 08/01/24
- GEORGIA LICENSE, 19563545, 01/01/21, 08/01/24
- IDAHO LICENSE, 3367740, 09/01/20, 08/01/24
- INDIANA LICENSE, 796134, 11/01/20, 08/01/25
- KENTUCKY LICENSE, 3609270, 09/01/20, 08/01/24
- LOUISIANA LICENSE, DOI - 1097538, 09/01/20, 08/01/25
- MICHIGAN LICENSE, 19563545, 02/01/24, 03/01/25
- MINNESOTA LICENSE, 40713357, 11/01/20, 08/01/24
- MISSISSIPPI LICENSE, 10702353, 09/01/22, 08/01/24
- MONTANA LICENSE, 3000973300, 09/01/22, 08/01/24
- NEVADA LICENSE, 3945342, 09/01/23, 09/01/26
- NEW MEXICO LICENSE, 19563545, 10/01/23, 08/01/25
- NORTH CAROLINA LICENSE, 19563545, 09/01/23, 03/01/24
- OKLAHOMA LICENSE, 19563545, 09/01/23, 08/01/25
- OREGON LICENSE, 3000985788, 09/01/23, 08/01/25
- SOUTH CAROLINA LICENSE, 19563545, 09/01/20, 08/01/25
- TEXAS LICENSE, 2537169, 07/01/20, 08/01/24
- UTAH LICENSE, 817412, 09/01/23, 08/01/25
- Property & Casualty License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Desk Adjuster
Crawford & Company
11.2021 - 02.2025
Insurance Adjuster
Sedgwick
01.2021 - 11.2021
Liability/ Total Loss Adjuster
StateFarm
01.2020 - 12.2020
Property/Auto Claims Adjuster
Pilot Catastrophe Services
08.2019 - 01.2020
Installation Technician
Car Washes of America
08.2017 - 07.2018
PCA
Ability Works of Harrison County
10.2010 - 07.2013
High School Diploma - Basic Education
Harrison Central High School