Destiny Mace
Vicksburg
Summary
Dynamic and dependable professional with a strong background in customer service from Seazand Dreams Catering. Proven ability to resolve conflicts and enhance customer satisfaction through except
ional rapport-building. Skilled in Microsoft Word and critical thinking, consistently contributing to team success and operational efficiency. Committed to delivering outstanding results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Student Worker
Louisiana Tech University Office of Financial Aid
Ruston
02.2024 - Current
- Collaborated with other departments to ensure smooth operations of the institution.
- Assisted in organizing and maintaining office files and records.
- Followed instructions from management to complete tasks according to exact specifications.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained student database system by inputting and updating information accurately.
- Maintained positive working relationship with fellow staff and management.
Server
Seazand Dreams Catering
Vicksburg
05.2022 - Current
- Trained new employees on restaurant procedures and plating techniques
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
Babysitter
The Walker Family
Vicksburg
05.2018 - Current
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Monitored children's safety and well-being to prevent accidents and falls
- Enforced rules to teach good manners and maintain safe environment
- Cared for children of various ages and assisted with feeding, dressing, and daily activities
Education
Bachelor of Science - Biology
Louisiana Tech University
Ruston, LAAssociate of Arts - General Studies
Hinds Community College
Vicksburg, MS05.2023
High School Diploma -
River Early City College High School
Vicksburg, MS05.2023
Skills
- Service-Oriented
- High Energy and Stamina
- Customer Service and Rapport
- Team Player
- Conflict and Complaint Resolution
- Warm and Friendly
- Critical Thinking
- Time Management
- Dependable and Responsible
- Creative Thinking
- Verbal and Written Communication
- Cool Under Pressure
- Microsoft proficiency
- Spreadsheet preparation
- Database entry
Accomplishments
- 3.95 weighted high school GPA
- 4.988 unweighted high school GPA
- Member of National Honor Society, 2021 - Present
- Participated in School Musical, Fall & Spring 2021-2022
- Member of Phi Theta Kappa, 2022 - Present
- Phi Theta Kappa Vice President, 2022 - Present
- Dean's List, Fall 2021
- President's List, Spring 2022
- 3.91 community college GPA
- 3.8
Timeline
Student Worker
Louisiana Tech University Office of Financial Aid
02.2024 - Current
Server
Seazand Dreams Catering
05.2022 - Current
Babysitter
The Walker Family
05.2018 - Current
Bachelor of Science - Biology
Louisiana Tech University
Associate of Arts - General Studies
Hinds Community College
High School Diploma -
River Early City College High School
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