Destiny Mays
Senatobia
Summary
Dynamic Shift Supervisor at McDonald's with a proven track record in team leadership and employee training. Enhanced order accuracy and reduced wait times through effective process improvements. Skilled in cash handling and fostering a customer-oriented environment, ensuring compliance with safety regulations while motivating staff to achieve operational excellence.
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
McDonald's
05.2020 - Current
- Supervised team of crew members to ensure efficient service and adherence to operational standards.
- Trained new employees on customer service protocols and food safety practices.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored compliance with health regulations, maintaining cleanliness and safety in the workplace.
Education
High School Diploma -
Senatobia High School
Senatobia, MSSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Team leadership
- Team supervision
- Team motivation
- Daily workflows
- Training assistance
- Shift leadership
- Shift checklists
- OSHA regulations compliance
- Team-building activities
Timeline
Shift Supervisor
McDonald's
05.2020 - Current
High School Diploma -
Senatobia High School