Summary
Overview
Work History
Education
Skills
Timeline
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Detria D Walker

Biloxi

Summary

Dynamic professional with a proven track record at Island View Casino Resort, excelling in staff management and customer service. Skilled in training and mentoring, I enhanced team performance and improved customer satisfaction through effective communication and operational improvements. Committed to fostering a collaborative environment while ensuring safety and efficiency in daily operations.

Overview

14
14
years of professional experience

Work History

Supervisor of Edr

Island View Casino Resort
08.2006 - 12.2013
  • Assisted team members in daily operations to ensure smooth workflow.
  • Learned and adhered to safety protocols for operational tasks.
  • Supported inventory management by tracking supplies and materials.
  • Collaborated with supervisors to identify process improvements.
  • Maintained cleanliness and organization of work areas for efficiency.
  • Participated in training programs to enhance job knowledge and skills.
  • Helped coordinate schedules to optimize staff coverage during peak hours.
  • Fostered positive communication among team members to enhance teamwork.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Caregiver

Freelance
05.2000 - 12.2010
  • Provided compassionate care to clients, ensuring comfort and safety in daily activities.
  • Assisted clients with personal hygiene, meal preparation, and medication management.
  • Communicated effectively with family members about client status and needs.
  • Supported clients in social activities to enhance emotional well-being and engagement.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Education

Nursing Assistants - Nursing Asst.

MGCC
Gulfport, MS
08.2006

High School Diploma -

Thomasville High School
Thomasville, GA
01.1981

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Timeline

Supervisor of Edr

Island View Casino Resort
08.2006 - 12.2013

Caregiver

Freelance
05.2000 - 12.2010

Nursing Assistants - Nursing Asst.

MGCC

High School Diploma -

Thomasville High School

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Detria D Walker