Devin Martin
Southaven
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Insurance professional with strong background in verifying insurance coverage and benefits. Skilled in navigating complex systems, resolving discrepancies, and ensuring accurate information. Known for excellent team collaboration and adaptability to changing needs. Efficient in communication, problem-solving, and maintaining high standards for quality and results.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Insurance Verification Specialist
Memphis Eye and Cataract Associates
10.2019 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Processed medical insurance payments and took patient payments.
Hourly Manager
Newk's Eatery
09.2011 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Dental Receptionist
Oral and Maxillofacial Surgery
04.2018 - 07.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone or in-person interactions.
- Communicated with insurance companies to verify patient coverages.
- Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Bachelor Of Science - Health Sciences
University of Memphis
Memphis, TN12.2016
Associate Of Science - Health Sciences
Southwest Tennessee Community College
Memphis, TN05.2013
Skills
- Attention to detail
- HIPAA compliance
- Insurance coverage verification
- Prior authorization processing
- Data entry and review
- Deductible & co-pay calculation
- Organization and time management
- Computer proficiency
Timeline
Insurance Verification Specialist
Memphis Eye and Cataract Associates
10.2019 - Current
Dental Receptionist
Oral and Maxillofacial Surgery
04.2018 - 07.2018
Hourly Manager
Newk's Eatery
09.2011 - 10.2019
Bachelor Of Science - Health Sciences
University of Memphis
Associate Of Science - Health Sciences
Southwest Tennessee Community College
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