De'Zyria Billups
Columbus
Summary
- Dynamic customer service professional with a proven track record at Walmart, excelling in conflict resolution and communication. Enhanced client loyalty through empathetic complaint resolution and increased sales through effective upselling techniques. Skilled in training and team collaboration, fostering a positive work environment while optimizing operational efficiency.
- Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
WALMART
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Injection Molding Machine Operator
SMP Automotive
05.2024 - 12.2024
- Enhanced communication between shifts by providing detailed shift handover reports, ensuring smooth transitions and operational continuity.
- Maintained a safe working environment by adhering to safety protocols and conducting routine equipment inspections.
- Enhanced production efficiency by optimizing machine settings for various materials and mold designs.
- Trained new operators on injection molding machines, enhancing their knowledge and skills for efficient performance.
Sales Representative
Indefood
05.2023 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
CASHIER
McDonald's
10.2021 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
New Hope High School
Columbus, MS05-2024
No Degree - Education Rising
Lowndes Country Career Tech Center
Columbus, MS08-2023
Skills
- Customer service
- Conflict resolution
- Employee training
- Communication skills
- Sales techniques
- Team collaboration
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Call center operations
Timeline
Customer Service Representative
WALMART
05.2024 - Current
Injection Molding Machine Operator
SMP Automotive
05.2024 - 12.2024
Sales Representative
Indefood
05.2023 - 05.2024
CASHIER
McDonald's
10.2021 - 05.2024
High School Diploma -
New Hope High School
No Degree - Education Rising
Lowndes Country Career Tech Center
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