Diamond Gilmore
Ridgeland,MS
Summary
Reliable, upbeat, and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and optimizing goals. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Millwork Sales Specialist
Home Depot
04.2022 - Current
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained new personnel regarding company operations, policies and services.
Aviation Intern
Jackson Municipal Airport Authority
05.2025 - 12.2025
- Pursued learning opportunities airport security, marketing and maintenance.
- Reconciled invoices, payments and accounts to assist with airport financial management needs.
- Observed and recorded Capital Improvement progression and results and organized and documented data for assigned projects.
Sales Associate
Walmart
05.2021 - 01.2022
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Dollar Tree
06.2020 - 08.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science -
Jackson State University
Jackson, Mississippi, MS05-2026
Associate of Arts -
Hinds Community College
Raymond, Mississippi, MS05-2021
High School Diploma -
Terry High School
Terry, MS05-2018
Skills
- Sales strategy development
- Special order management
- Invoice preparation
- Networking
- Spreadsheet tracking
- Administrative support
- Collaboration
- Attention to detail
- Recordkeeping
- Leadership
- Problem-solving
Timeline
Aviation Intern
Jackson Municipal Airport Authority
05.2025 - 12.2025
Millwork Sales Specialist
Home Depot
04.2022 - Current
Sales Associate
Walmart
05.2021 - 01.2022
Sales Associate
Dollar Tree
06.2020 - 08.2021
Bachelor of Science -
Jackson State University
Associate of Arts -
Hinds Community College
High School Diploma -
Terry High School