Diamond Jefferson

• As Admitting Clerk, job duties were to conduct interviews with incoming patients or their representatives to obtain demographic and financial/insurance information to secure payment of bill.
• Verified identification of each patient.
• Developed a comprehensive knowledge of facility layout and services to better assist guests.
• Utilized excellent communication skills to effectively relay information to diverse groups of visitors.
• Improved customer satisfaction by providing accurate and timely information at the Information Desk.
• Managed high-volume call traffic, prioritizing and routing calls as necessary for optimal customer service.
• Assisted fellow staff members with other tasks when needed, contributing to overall teamwork and efficiency within the department.

As a temporary employee of Addeco Staffing, assigned to a company named ComputerShare, job duties varied. I was apart of two different campaigns with the company. The first project was handling proxy voting. As CSR, I would make outbound calls to shareholders to collect their vote for upcoming shareholders meetings. On the second project, I received inbound calls. These calls were to assist shareholders with both the purchase and sale of their shares. Each project lasted 6+ months.

• As shift lead, job duties included handling day to day cash functions , train cashier/stock employees, adjust employee schedules based on company needs, and open and close store.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Exercised composure under pressure and in escalated customer service scenarios.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.

• As CSR, job duties were to handle inbound calls from clients to discuss MS child support cases. Providing friendly, accurate and complete information to the customers. Responsible for 80+ calls daily.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Improved resolution time with effective problem-solving for customer complaints.