Diamond Redditt
Grenada,MS
Summary
Versatile professional with a background in banking, public service, military operations, and manufacturing leadership. Over 8 years of experience in the Army National Guard, combined with success as a Universal Banker and Medicaid Benefit Specialist, bringing strong skills in client service, decision-making, and team leadership. Known for adaptability, discipline, and a results-oriented approach across diverse industries.
Overview
11
11
years of professional experience
Work History
Benefit Program Specialist 1
Division of Medicaid
03.2025 - Current
- Determine client eligibility for Medicaid by evaluating financial, medical, and household documentation in compliance with state and federal policies.
- Manage a 30-50 volume caseload, maintaining accurate records and meeting strict deadlines using state eligibility systems.
- Provide clear guidance to applicants and recipients on program requirements, coverage options, and their responsibilities.
- Collaborate with internal departments and healthcare providers to resolve complex cases and ensure continuity of care.
- Managed customers' database accounts by performing customer verification and processing benefit enrollments.
Teller/Personal Banker
Cadence Bank
10.2022 - 03.2025
- Delivered high-quality service while conducting daily transactions and assisting clients with account management and financial solutions.
- Opened new accounts, processed consumer loan applications, and consistently exceeded referral and product cross-sell goals.
- Achieved 100% of monthly sales targets by identifying customer needs and promoting credit cards, loans, and investment services.
- Maintained accuracy in cash handling and compliance with regulatory procedures while supporting branch growth and client retention.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Lead Technician-Altima System
Nissan North America
07.2018 - 10.2022
- Supported the successful launch of the new Murano assembly line by ensuring efficient operations and inventory accuracy.
- Managed daily KPIs and maintained 5S standards to meet quality and safety goals.
- Reviewed and organized scrap reports to ensure proper documentation and shift-to-shift accountability.
- Maintained torque and downtime logs; proactively addressed and reported quality control issues to reduce defects and ensure smooth line operation.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Implemented, configured, and optimized safety standards.
Aviation Operation Specialist
Mississippi Army National Guard
07.2014 - 07.2022
- Coordinated aviation operations, ensuring seamless flight planning, scheduling, and execution of mission-critical flights.
- Managed aircrew logistics, including flight records, briefings, and mission debriefs to maintain operational readiness.
- Monitored and maintained flight schedules, ensuring compliance with safety regulations and mission objectives.
- Utilized advanced communication systems to liaise between ground and air units, ensuring clear, effective coordination.
- Supported aviation training programs and contributed to the development of operational procedures to improve mission efficiency.
- Assisted in the planning and execution of complex aviation missions, contributing to successful outcomes.
- Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.
Education
Associate of Arts - Business Administration
Holmes Community College
Goodman, MS05-2025
BBA - Business/Accounting
University of Mississippi
University, MS12-2026
Skills
- Experienced with Medicaid Eligibility, Banking, Inventory, and Aviation Operations Systems
- Proficient in Microsoft Office Suite (Excel, Outlook, Word) and CRM platforms
- Skilled in 5S Methodology, Lean Manufacturing, and Quality Control
- Strong background in high-volume case management and benefits administration
- Adept in cross-selling, financial product promotion, conflict resolution, and empathetic client interaction
- Knowledgeable in federal, state, and military regulation compliance
- Strong analytical skills with expertise in policy interpretation, research, and evaluation
Timeline
Benefit Program Specialist 1
Division of Medicaid
03.2025 - Current
Teller/Personal Banker
Cadence Bank
10.2022 - 03.2025
Lead Technician-Altima System
Nissan North America
07.2018 - 10.2022
Aviation Operation Specialist
Mississippi Army National Guard
07.2014 - 07.2022
Associate of Arts - Business Administration
Holmes Community College
BBA - Business/Accounting
University of Mississippi
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