Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Diamonique White

Olive Branch

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

NexRep (Remote)
04.2023 - Current
  • Provided support to customers via phone, email, and chat, resolving inquiries efficiently and empathetically.
  • Maintained high customer satisfaction ratings by delivering personalized solutions tailored to individual needs.
  • Utilized CRM tools to document interactions and manage follow ups to ensure timely resolutinons

Customer Service Representative

Optum (Remote)
09.2021 - 02.2023
  • Take inbound calls, research, and provide referrals to providers and agencies, utilizing a computer database to verify Medicaid eligibility.
  • Complete additional administrative tasks as assigned that support care coordination team.
  • Research, obtained, and entered missing information and demographics for the completion of accessions.

Technical Support Representative

Teleperformance (Remote)
02.2020 - 08.2021
  • Assisted customers with troubleshooting software and hardware issues, ensuring timely resolution.
  • Conducted remote sessions to diagnose and resolve complex technical challenges.
  • Educated customers on product usage and maintenance, improving overall satisfaction.

Education

High School Diploma -

Gentry High School
Indianola, MS
05-2016

Skills

  • Time Management
  • Type 50 WPM
  • Problem Solving
  • Medical Terminology
  • Collections
  • Financial Modeling
  • Supervising Experience
  • Customer Service
  • Negotiation
  • Organizational Skills
  • Multitasking and Prioritization

References

References available upon request.

Timeline

Customer Service Representative

NexRep (Remote)
04.2023 - Current

Customer Service Representative

Optum (Remote)
09.2021 - 02.2023

Technical Support Representative

Teleperformance (Remote)
02.2020 - 08.2021

High School Diploma -

Gentry High School

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Diamonique White