Diamonique White
Olive Branch
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
NexRep (Remote)
04.2023 - Current
- Provided support to customers via phone, email, and chat, resolving inquiries efficiently and empathetically.
- Maintained high customer satisfaction ratings by delivering personalized solutions tailored to individual needs.
- Utilized CRM tools to document interactions and manage follow ups to ensure timely resolutinons
Customer Service Representative
Optum (Remote)
09.2021 - 02.2023
- Take inbound calls, research, and provide referrals to providers and agencies, utilizing a computer database to verify Medicaid eligibility.
- Complete additional administrative tasks as assigned that support care coordination team.
- Research, obtained, and entered missing information and demographics for the completion of accessions.
Technical Support Representative
Teleperformance (Remote)
02.2020 - 08.2021
- Assisted customers with troubleshooting software and hardware issues, ensuring timely resolution.
- Conducted remote sessions to diagnose and resolve complex technical challenges.
- Educated customers on product usage and maintenance, improving overall satisfaction.
Education
High School Diploma -
Gentry High School
Indianola, MS05-2016
Skills
- Time Management
- Type 50 WPM
- Problem Solving
- Medical Terminology
- Collections
- Financial Modeling
- Supervising Experience
- Customer Service
- Negotiation
- Organizational Skills
- Multitasking and Prioritization
References
References available upon request.
Timeline
Customer Service Representative
NexRep (Remote)
04.2023 - Current
Customer Service Representative
Optum (Remote)
09.2021 - 02.2023
Technical Support Representative
Teleperformance (Remote)
02.2020 - 08.2021
High School Diploma -
Gentry High School