Dynamic professional with a proven track record at Walmart, excelling in customer service and online order processing. Demonstrates exceptional patience and empathy, ensuring high client satisfaction. Achieved notable efficiency improvements and consistently met deadlines, leveraging strong multitasking and organizational skills. Adept at fostering positive customer relations and executing accurate order fulfillment.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Worked productively with customers to meet order requirements and service expectations.
Consistently met deadlines and quality goals for accuracy and timeliness.
Helped customers locate products and checked store system for merchandise at other sites.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Tracked substitutions and informed customers of changes.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
Team Leader
Loves Travel Stop
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Line Worker
Parker Hannifin Corp.
Collaborated with team members to meet daily quotas and improve overall productivity on the line.
Participated in training sessions to enhance skills and knowledge.
Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Certified Nursing Assistant
Chatteau Terrebonne Health Care
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Built rapport with patients and families, providing emotional support during difficult times.
Assisted nurses with wound care procedures ensuring proper healing processes took place.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Helped clean and prepare patient consultation rooms to maintain hygiene standards
Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
Increased patient engagement by organizing recreational and therapeutic activities.
Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
Education
High School Diploma - General Studies
Osceola High School
Osceola, AR
05.2003
Certified Nursing Assistant - Nursi G
LE Fletcher
Houma, LA
08.2001
Skills
Patience and empathy
Customer service expertise
Sales experience
Product picking
Store relations
Hospitality and accommodation
Customer service
Attention to detail
Prioritizing orders
Online order processing
Upbeat and outgoing attitude
Decision-making
Customer relations
Accurate money handling
Flexible schedule
Relationship building
Verifying order accuracy
Physical stamina
Payment processing
Verbal and written communication
Deadline driven
Problem-solving
Teamwork and collaboration
Strong work ethic
Multitasking and organization
Excellent communication
Answering phones
Valid Driver's license
Client satisfaction
Clean driving record
Data entry
Shipping and receiving packages
Call screening
Errands
Timeline
Online Personal Shopper
Walmart
Team Leader
Loves Travel Stop
Line Worker
Parker Hannifin Corp.
Certified Nursing Assistant
Chatteau Terrebonne Health Care
High School Diploma - General Studies
Osceola High School
Certified Nursing Assistant - Nursi G
LE Fletcher
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