Dominique Gardner
Tupelo
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with others. Detail-oriented team player with strong organizational skills. Ability to handle multiple responsibilties simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
Pontotoc Health & Rehab
06.2022 - Current
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Kept accurate records of patients' care, condition, and progress.
- Assisted with patient transfer and ambulation.
Quality Control Inspector
Stratosphere Quality
09.2022 - 07.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Machine Operator
Martinera Automotive Structure
06.2020 - 08.2021
- Set up and ran machinery to produce exceptional products for industrial needs.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
Customer Service Representative
Sitel
02.2018 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Telecommunications Operator
Clay County Sheriff's Office
11.2012 - 10.2017
- Increased caller satisfaction with empathetic listening and effective problem-solving skills.
- Reduced risks and emergency response issues by observing public safety field units.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Education
Certified Nursing Assistant - Nursing Assistant
Itwamba Community College
Belden,Ms04.2023
GED -
East Mississippi Community College
Mayhew, MS11.2012
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Basic Life Support
- Quality Control
- Defect Identification
- Law enforcement procedures
- Stress Tolerance
- Emergency Management
- Safety Compliance
- Equipment monitoring
- Standard operating procedures knowledge
Timeline
Quality Control Inspector
Stratosphere Quality
09.2022 - 07.2023
Certified Nursing Assistant
Pontotoc Health & Rehab
06.2022 - Current
Machine Operator
Martinera Automotive Structure
06.2020 - 08.2021
Customer Service Representative
Sitel
02.2018 - 05.2020
Telecommunications Operator
Clay County Sheriff's Office
11.2012 - 10.2017
Certified Nursing Assistant - Nursing Assistant
Itwamba Community College
GED -
East Mississippi Community College
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