Dominique Houston
Hattiesburg
Summary
Results-oriented leader bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Member Services Manager
Sam's Club
MERIDIAN
01.2020 - Current
- Formed and sustained strategic relationships with clients.
- Ensured compliance with relevant legal requirements by staying abreast of applicable laws and regulations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed relationships with key stakeholders in order to gain insights into current trends in the industry.
- Mitigated business risks by working closely with staff members and assessing performance.
- Conducted regular training sessions for staff on customer service practices.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented successful business strategies to increase revenue and target new markets.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Maintained up-to-date knowledge of all products, services, pricing plans, promotions.
- Implemented campaigns and promotions to help with developing goods and services.
- Performed administrative tasks related to membership renewals such as updating databases or sending reminder emails.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Management Trainee
Sam's Club
Hattiesburg
08.2019 - 03.2020
- Participated in brainstorming sessions focused on developing innovative solutions.
- Analyzed financial statements and budgets to identify cost savings opportunities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Attended meetings and educational webinars to attain knowledge and competency to succeed in evolving market landscape.
- Acquired business and management skills through various resources to update proficiency.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Member Services Team Lead
Sam's Club
Hattiesburg
02.2015 - 07.2019
- Facilitated cross-training among representatives to increase efficiency across teams.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided feedback on employee performance reviews based on observation during shift work or calls handled by staff members.
- Provided top quality control and eliminated downtime to maximize revenue.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Recruited, interviewed, trained and managed personnel in the Member Services department.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Developed and implemented strategies to improve customer service performance, including training programs and quality assurance measures.
- Engaged directly with clients to fulfill requests, resolve conflicts, and direct non-customer service related inquiries to appropriate department and personnel.
Cashier
Sam's Club
Hattiesburg
10.2013 - 02.2015
- Maintained work area and kept cash drawer organized.
- Helped with purchases and signed customers up for rewards program.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Bachelor of Science - Political Science B.S.
University of Southern Mississippi
Hattiesburg, MSSkills
- Customer Service Expertise
- Marketing Knowledge
- Innovation and Creativity
- Sales Strategy Development
Certification
- Food ServSafe Certification
Languages
English
Professional
Timeline
Member Services Manager
Sam's Club
01.2020 - Current
Management Trainee
Sam's Club
08.2019 - 03.2020
Member Services Team Lead
Sam's Club
02.2015 - 07.2019
Cashier
Sam's Club
10.2013 - 02.2015
Bachelor of Science - Political Science B.S.
University of Southern Mississippi