Dominque Keyes
Mount Olive
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
LegendLimo
12.2022 - 02.2025
- Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume
- Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques
- Actively maintained and updated customer accounts in HubSpot
- Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%
- Actively worked to display a courteous and empathetic attitude to customers, resulting in a net promoter score over 40
Customer Service Representative
Premiere Response
07.2021 - 11.2022
- Promptly handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate
- Maintained a knowledge base of the evolving product offerings, and improved customer retention by 9% by proactively recommending new products to existing customers
- Documented customer interactions to reduce on-boarding time by 15% when new customer service representatives interact with customers
- Maintained up-to-date customer records in HubSpot CRM while interacting with customers across email, phone, and social media
- Increased average customer order size for new customers by 14% by understanding needs and recommending the right products
Education
High School Diploma -
Mize High School
Mize, MS05-2014
Skills
- CRM Software
- Excellent Customer Service Skills
- Great Interpersonal Skills
- Data Entry Skills
- Empathetic & Courteous
- Detail-Oriented
- Knowledge of Microsoft Programs
- Problem-Solving Skills
- Time management
- Oral and Written Communication
Timeline
Customer Service Representative
LegendLimo
12.2022 - 02.2025
Customer Service Representative
Premiere Response
07.2021 - 11.2022
High School Diploma -
Mize High School