Donna Bassett
Forest
Summary
Motivated professional with a strong focus on enhancing business performance through resourcefulness and results-driven strategies. Proven ability to improve efficiency and service value, leveraging excellent communication and organizational skills. Adaptable and reliable, capable of quickly mastering new tasks and environments to meet company objectives.
Overview
14
14
years of professional experience
Work History
HR Clerk / Timekeeper
Koch Foods of MS
Morton
04.2025 - Current
- Address inquiries from staff members regarding HR-related topics promptly.
- Enhance communication between employees and HR to address concerns and clarify policies.
- Clarify company personnel policies, benefits, and procedures to employees and job applicants.
- Document thorough records of employee hours worked, including overtime, as well as vacation time.
- Manage employee records, and ensure precise documentation for HR compliance.
- Assist with new hire onboarding and orientation procedures for Koch Foods.
- Support payroll processing by verifying timesheets and preparing necessary reports.
- Partner with colleagues to support uninterrupted daily HR operations at Koch Foods.
Lead Medical Receptionist
Independent Healthcare Management
Forest
12.2023 - 04.2025
- Coordinated appointment schedules to optimize patient flow and reduce wait times.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Maintained accurate patient records by ensuring timely updates and compliance with data entry protocols.
- Oversaw front desk operations and staff training programs.
- Implemented electronic health record systems for accurate patient data management.
- Ensured compliance with healthcare regulations and privacy standards.
- Trained new receptionists on proper use of EHR systems, front desk protocols and other duties related to the job role.
- Maintained patient records in an organized manner, ensured HIPAA compliance, monitored patient flow during peak hours, provided customer service support to patients.
Sr. Training Manager
Murphy USA
Forest
02.2012 - 09.2023
- Displayed leadership to enhance team collaboration and communication skills.
- Executed recruitment processes to attract top talent for various departments and locations.
- Created job postings, tracked applicants and maintained applicant database.
- Conducted comprehensive candidate screenings to assess qualifications and fit.
- Facilitated workshops to enhance team collaboration and communication skills.
- Coordinated scheduling for multiple departments, ensuring timely resource allocation.
- Provided specialized training for incoming management personnel.
- Implemented communication between customers and internal teams to resolve issues.
- Trained and developed team members to enhance customer service skills.
- Managed daily store operations and ensured efficient workflow among staff.
- Oversaw inventory management and ensured accurate stock levels were maintained.
- Processed payroll bi-weekly, ensuring the accuracy of pay and deductions.
- Managed multiple projects simultaneously while adhering to tight deadlines.
Education
Business Administration
SNHU
Manchester, NH05-2007
High School Diploma -
Forest High School
Forest, MS05-1991
Skills
- Excellent communication
- Detail orientation
- Team collaboration
- Adaptable and flexible
- Organizational skills
- Task prioritization
- Employee engagement
- Leadership skills
References
References available upon request.
Timeline
HR Clerk / Timekeeper
Koch Foods of MS
04.2025 - Current
Lead Medical Receptionist
Independent Healthcare Management
12.2023 - 04.2025
Sr. Training Manager
Murphy USA
02.2012 - 09.2023
Business Administration
SNHU
High School Diploma -
Forest High School