Donna Branum
Olive Branch
Summary
Accomplished Representative Earnings Specialist and Customer Service Representative at The Juice Plus+ Company, renowned for elevating customer satisfaction through expert complaint resolution and superior service. Excelled in data entry and customer relations, significantly enhancing company reputation and operational efficiency. Demonstrated exceptional time management and goal-oriented mindset, fostering customer loyalty and business improvement.
Overview
12
12
years of professional experience
Work History
Representative Earnings Specialist
The Juice Plus+ Company
12.2015 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Customer Service Representative
The Juice Plus+ Company
05.2013 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
High School Diploma -
Center Hill High School
Olive Branch, MS05-2012
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Paperwork processing
- Performance improvement
- Time management
Timeline
Representative Earnings Specialist
The Juice Plus+ Company
12.2015 - Current
Customer Service Representative
The Juice Plus+ Company
05.2013 - 12.2015
High School Diploma -
Center Hill High School
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