DONNA MANCINI
BRANDON
Summary
Mature, dependable professional with excellent communication skills and a strong desire to contribute to a well-organized office environment. Eager to learn, adapt, and support a team with integrity and efficiency.
Dynamic Customer Service Manager with a proven track record at Central Electric Power Association, excelling in problem-solving and customer satisfaction. Skilled in Microsoft Excel and adept at enhancing team performance through effective training. Successfully resolved customer complaints, fostering loyalty and increasing repeat business through exceptional service and communication.
Overview
28
28
years of professional experience
Work History
Customer Service Manager
Central Electric Power Association
07.2016 - 05.2025
- Assisted in resolving customer inquiries and complaints through various communication channels.
- Supported team members by providing information.
- Took payments
- Answered phones
- Created Collection Reports
- Assisted in starting new services
- Participated in training sessions to enhance product knowledge and service skills.
- Adapted quickly to new software systems for tracking customer service metrics.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Service Writer
Gray-Daniels Nissan North & Ford
04.2009 - 07.2016
- Coordinated service appointments to optimize workflow and enhance customer satisfaction.
- Reviewed repair orders for accuracy.
- Communicated effectively with technicians to facilitate timely vehicle repairs and maintenance.
- Assisted customers in understanding service needs.
- Increased repeat business with customer service skills and follow-up calls to ensure satisfaction.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
Office Manager
Action Marketing
05.1997 - 04.2009
- Streamlined office operations to enhance efficiency.
- Implemented new scheduling system, improving appointment management and reducing conflicts.
- Developed training programs for administrative staff, enhancing skill sets and job performance.
- Managed Million Dollar accounts.
- Answered Phones
- Contacted factories for pricing and information for sales staff
- Completed all orders and invoices
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
No Degree - Business Administration
Hinds Community College
Raymond, MS05-1988
High School Diploma -
Brandon High School
Brandon, MS05-1987
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Decision-making
Timeline
Customer Service Manager
Central Electric Power Association
07.2016 - 05.2025
Service Writer
Gray-Daniels Nissan North & Ford
04.2009 - 07.2016
Office Manager
Action Marketing
05.1997 - 04.2009
No Degree - Business Administration
Hinds Community College
High School Diploma -
Brandon High School
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