Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Mitchell

Petal

Summary

Residential Loan Processor with a proven track record at Renasant Bank, excelling in regulatory compliance and customer service. Streamlined document processes, enhancing efficiency and reducing turnaround time. Established strong relationships with stakeholders, proactively resolving issues and implementing quality control measures that minimized discrepancies in client files. Proficient with most Microsoft applications and Excel.

Overview

22
22
years of professional experience

Work History

Residential Loan Processor / TRID Quality Control

Renasant Bank Previously The First Bank
05.2015 - Current
  • Reviewed loan applications for compliance with regulations and standards.
  • Streamlined document collection processes to enhance efficiency and reduce turnaround time.
  • Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
  • Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Implemented quality control measures that resulted in reduced discrepancies within client files.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Evaluated approvals against established bank and government lending standards.

Senior Loan Processor and Administrative Assistant

Bancorpsouth
12.2003 - 05.2014
  • Collaborated with Private Banking clients to open diverse accounts.
  • Upheld strict privacy and confidentiality guidelines.
  • Provided personalized service to fulfill client banking requirements.
  • Coordinated travel logistics by arranging flights, accommodations, and dining reservations for President of Private Banking Department.
  • Recorded official check transactions daily, guaranteeing compliance with established government and bank regulations.
  • Efficiently handled client problems, guaranteeing timely execution of requests.
  • Assisted Vice Presidents in Private Banking Department by entering and preparing loan application data when needed.

Education

Parallel Studies

Jones County Junior College
Ellisville, MS

Cosmetology -

Jones County Junior College
Ellisville, MS
08.1988

Skills

  • Teamwork and collaboration
  • Information verification
  • Regulatory compliance
  • Dedicated work ethic
  • Customer service
  • Motivated and loyal
  • Policy adherence
  • Verifying information
  • Underwriting collaboration
  • Customer service-focused
  • Customer relations

Timeline

Residential Loan Processor / TRID Quality Control

Renasant Bank Previously The First Bank
05.2015 - Current

Senior Loan Processor and Administrative Assistant

Bancorpsouth
12.2003 - 05.2014

Parallel Studies

Jones County Junior College

Cosmetology -

Jones County Junior College
Donna Mitchell