Donnie McCollum

• Learned safety protocols and proper use of tools and equipment.
• Assisted in organizing workspaces for optimal efficiency and workflow.
• Supported team members by preparing materials and supplies for daily tasks.
• Observed experienced staff to understand operational processes and techniques.
• Maintained cleanliness and organization of the shop area to enhance productivity.
• Followed instructions accurately to complete assigned tasks effectively.
• Adapted quickly to changing priorities and demands in a fast-paced environment.
• Engaged in continuous learning to improve skills and knowledge related to shop operations.
• Used hand and power tools, equipment, and instruments accurately.
• Oversaw maintenance and repair of shop equipment.
• Trained and coached employees to improve performance and skills.
• Directed daily operations of team of 20 technicians and shop professionals.
• Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
• Increased shop efficiency by implementing streamlined processes and organizing work areas.
• Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
• Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
• Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
• Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
• Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
• Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
• Optimized scheduling practices to maximize productivity while minimizing labor costs without sacrificing quality or safety standards.
• Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
• Evaluated employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement.
• Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.

• Collaborated with team members to streamline assessment processes and improve efficiency.
• Participated in training sessions to enhance understanding of assessment tools and methodologies.
• Delivered hands-on training, direct supervision and support to multiple participants at variety of work locations.
• Converted high-level specifications of auto-generated, auto-graded assessments to functional implementations using CAT ET and Cummins Insight.
• Reduced errors by conducting thorough quality assurance checks on all assessments before submission.
• Utilized cutting-edge software programs to enhance the speed and accuracy of assessments, resulting in higher-quality outcomes for clients.
• Mentored junior staff members by providing constructive feedback on their work, helping them grow professionally and become more proficient in their roles as assessment technicians.
• Communicated complex technical concepts effectively to both internal team members and external clients, fostering strong working relationships built on mutual understanding.
• Streamlined assessment processes for improved efficiency and reduced processing time.
• Analyzed data from completed assessments to identify areas for improvement and implement necessary changes.

Same description as previously stated as Shop Foreman of TAG Truck Center.

• Diagnosed and repaired equipment malfunctions, ensuring optimal functionality for customer satisfaction.
• Conducted regular maintenance checks to enhance equipment lifespan and reliability.
• Collaborated with team members to troubleshoot complex technical issues efficiently.
• Trained junior technicians on best practices for service procedures and safety protocols.
• Maintained accurate service records, documenting repairs and preventive measures taken.
• Implemented process improvements that reduced downtime during service operations.
• Developed customer relationships through effective communication and timely service delivery.
• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
• Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
• Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
• Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
• Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
• Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.

• Led service teams to enhance customer satisfaction and operational efficiency.
• Implemented quality control measures to ensure consistent service standards.
• Streamlined communication between departments to optimize workflow processes.
• Analyzed customer feedback to identify areas for service improvement and innovation.
• Managed scheduling and resource allocation to meet service demands effectively.
• Mentored junior staff, fostering a culture of continuous improvement and teamwork.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Monitored service staff performance and provided feedback for improvement.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
• Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
• Negotiated with vendors to secure best prices for parts and supplies.
• Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
• Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.

• Led branch operations, ensuring compliance with policies and regulations.
• Developed and implemented strategies to enhance customer service and satisfaction.
• Managed staff performance, providing coaching and mentorship to improve team productivity.
• Analyzed financial reports to identify trends and inform operational decisions.
• Oversaw inventory management, optimizing stock levels to reduce costs and improve efficiency.
• Collaborated with cross-functional teams to execute marketing initiatives and drive sales growth.
• Spearheaded training programs, enhancing employee skills and promoting a culture of continuous improvement.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Complied with regulatory guidelines and requirements.
• Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
• Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Established internal audit procedures to validate and improve accuracy of financial reporting.

• Diagnosed and resolved equipment malfunctions, ensuring optimal performance in field operations.
• Conducted routine maintenance and inspections on various machinery, enhancing reliability and longevity.
• Collaborated with clients to understand technical issues and provide effective solutions in real-time.
• Trained junior technicians on best practices for equipment handling and safety protocols.
• Implemented process improvements that reduced downtime during service calls, increasing overall efficiency.
• Managed inventory of tools and parts, ensuring availability for timely service delivery.
• Developed detailed service reports to document repairs and maintenance tasks performed on-site.
• Established strong relationships with clients through consistent communication and follow-up support.
• Responded quickly to emergency maintenance requests for timely on-call support.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Operated hand tools and power equipment according to company safety procedures.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Followed safety procedures to avoid injuries in field.
• Managed on-site and off-site installation, repair, maintenance, and test tasks.
• Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.

• Developed training programs to improve staff performance and service delivery.
• Oversaw the implementation of new technologies to enhance service operations and customer experience.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Implemented strategies to increase customer service satisfaction ratings.
• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Implemented inventory management systems to reduce costs and increase efficiency in the service department.
• Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
• Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
• Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Implemented customer feedback system to gather insights and identify areas for service improvement.
• Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
• Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
• Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
• Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
• Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
• Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
• Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.

• Assisted in inventory management, ensuring adequate stock of parts and tools for efficient operations.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Maintained accurate records of service calls and customer interactions for training and accountability purposes.
• Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
• Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
• Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
• Evaluated systems according to predetermined checklist and noted issues.
• Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
• Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
• Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
• Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
• Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
• Minimized return service calls, ensuring thorough and accurate service on first visit.