Doretha Harris
Oxford
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Receptionist
HR Block
Little Rock
10.2022 - 03.2024
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Updated and recorded customer or client information to maintain accounts.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated daily log book with information about visitors entering the premises.
- Processed payments and updated accounts to reflect balance changes.
Sales Associate
Ulta
Oxford
11.2018 - 03.2019
- Maintained up-to-date knowledge of store merchandise and policies.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers and provided exceptional customer service.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Some College (No Degree) - Business / Travel Ageny
Maplewood Community College
Kansas City, MOSkills
- Appointment scheduling
- Data entry
- Organizational skills
- Record preparation
- Phone etiquette
- Information protection
- Greeting and seating clients
- Multi-line telephone operation
Timeline
Receptionist
HR Block
10.2022 - 03.2024
Sales Associate
Ulta
11.2018 - 03.2019
Some College (No Degree) - Business / Travel Ageny
Maplewood Community College
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