Dorice Paige
Jackson
Summary
Dynamic and results-driven professional with proven expertise in customer service and logistics, honed at the United States Post Office. Recognized for exceptional multitasking abilities and adaptability, I efficiently managed mail processing and enhanced communication. Proficient in data entry and software applications, I consistently improved operational efficiency and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Processing Clerk
United States Post Office
11.2023 - Current
- Boosted productivity by managing incoming and outgoing mail with speed and accuracy.
- Performed regular manual sorting of incoming mail.
Cashier
Food Depot Supermarket
09.2016 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
PBX Operator
St Dominic's Women Hospital
10.2022 - 09.2023
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
- Ensured the timely resolution of any technical issues with PBX systems by collaborating with IT support staff and vendors.
- Collaborated with front desk personnel to ensure timely responses to guest inquiries or requests for assistance.
- Updated staff directories regularly, guaranteeing accurate contact information for efficient call transfers.
- Reduced caller wait times, ensuring swift and accurate call transfers to the correct extensions.
- Streamlined call processing time with the effective usage of PBX software and hardware systems.
- Answered calls on Number ring and engaged customers with friendly, professional demeanor.
- Maintained an up-to-date knowledge of industry trends and advancements in PBX technology, ensuring optimal performance.
Warehouse Assistant
Maverick Health
01.2021 - 08.2022
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
Delivery Specialist
Oreillys Auto Parts
09.2019 - 12.2020
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
- Reduced vehicle downtime with regular maintenance checks, ensuring optimal functionality and reducing repair costs.
- Documented all delivery transactions accurately, contributing to efficient inventory management practices.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Assisted in warehouse operations for streamlined loading and unloading processes, increasing productivity levels.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
- Assisted in training new hires for successful integration into the team while sharing best practices on safe driving techniques and effective route planning strategies.
- Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
Loader and Unloader
UPS
01.2011 - 01.2015
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
- Supported warehouse team in maintaining clean workspaces, effectively reducing potential hazards and fostering a positive working atmosphere.
- Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
Occupational Therapy
Holmes Community College
Goodman, MSCertificate Of Technical Studies - Medical Billing Coding
Holmes Community College
Goodman, MS05.2018
Pharmacy - Pharmacy Technician
SEC Training Academy
Flowood, MS05.2010
High School Diploma - College Preparation
Provine High School
Jackson, MS05.1998
Skills
- Teamwork skills
- Adaptability and flexibility
- Multitasking Abilities
- Medical terminology
- Computer skill
- Delivery specialist
- Data entry
- Document processing
- Typing speed
- Answering phones
- Expert in software
Timeline
Processing Clerk
United States Post Office
11.2023 - Current
PBX Operator
St Dominic's Women Hospital
10.2022 - 09.2023
Warehouse Assistant
Maverick Health
01.2021 - 08.2022
Delivery Specialist
Oreillys Auto Parts
09.2019 - 12.2020
Cashier
Food Depot Supermarket
09.2016 - 05.2018
Loader and Unloader
UPS
01.2011 - 01.2015
Occupational Therapy
Holmes Community College
Certificate Of Technical Studies - Medical Billing Coding
Holmes Community College
Pharmacy - Pharmacy Technician
SEC Training Academy
High School Diploma - College Preparation
Provine High School
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