Doris Parish
Ridgeland
Summary
Goal: To secure a challenging and rewarding position as a restaurant manager, where my leadership skills, industry experience, and customer service expertise can be utilized to ensure exceptional dining experiences for customers and maximize profits for the establishment.
I am a purposeful operations manager eager to join a team. I am skilled at overseeing daily operations, streamlining processes, and solving problems proactively. My social work background aids effective collaboration. Key skills include designing workflows, managing inventory and supply chain, fostering cross-departmental collaboration, monitoring performance metrics, leading teams, and ensuring compliance policies
Overview
14
14
years of professional experience
Work History
Operations Manager
Everise
11.2024 - Current
- As an Operations Manager, I oversee our organization’s operations by implementing effective processes and practices, formulating strategies, improving performance, procuring resources, and ensuring team compliance.
- I mentor my team members to enhance customer service quality and implement best practices, while also collaborating closely with clients to understand their needs.
Senior Supervisor
Continuum
01.2021 - 11.2024
- As a senior supervisor, I collaborated with other supervisors to ensure they had the knowledge and understanding necessary to perform their jobs to the best of their ability.
- At the same time, I was also training and preparing to become an operations manager.
- I began collaborating closely with the client, and I have built a strong relationship with them over the years we have worked together.
Supervisor
Aetna and CVS OTC
01.2019 - 01.2021
- Collaborated with my team as a leader to help my agents become great leaders themselves.
- I gained extensive knowledge about the line of business (LOB) and was able to elevate my understanding to a new level.
- I took pride in being g my team, and I considered it my responsibility to teach others how to reach their full potential.
Senior Agent
Continuum
08.2018 - 01.2019
- I help members get coverage for their medications through their insurance.
- I also support them in paying their copays.
- Additionally, I take prescription orders, ensuring they are correct, and arrange for delivery to members' homes.
- I assist members in updating their insurance coverage.
- As a senior agent, I took escalated calls, working to calm upset members and address their concerns.
Office Manager
Sc towing & recovery, LLC
01.2016 - 07.2018
- I was responsible for ordering parts, processing payroll, answering calls, and managing the day-to-day operations of the company.
- I managed all the paperwork, including taxes.
PCT / Supervisor
Family Options
08.2012 - 09.2015
- 24-hour care of people with developmental disabilities.
- I taught them to live independently and then was promoted to supervisor over the PCT team.
Education
BACHELOR OF SCIENCE - SOCIAL WORK, BUSINESS ADMINISTRATION
JACKSON STATE UNIVERSITY
ASSOCIATE’S DEGREE - Social Work
HOLMES COMMUNITY COLLEGE
08.2014 - 06/2017
Skills
- Leadership
- Project Management
- Strategic Planning
- Budget Management
- Process Improvement
- Data Analysis
- Strong verbal and written communication skills
- Problem-Solving
- Team Management
- Risk Management
- Customer Focus
- Supply Chain Management
- Time Management
- Negotiation
- Change Management
- Quality Assurance
- Conflict Resolution
- Performance Monitoring
- Adaptability
Additional Information
I am constantly motivated to help improve situations for others. Currently, I work in the insurance industry, where I've implemented changes that have benefited thousands of people. While working with visually impaired individuals, I gained valuable insights about how many people with disabilities lead fulfilling lives while also learning and teaching others. To secure a challenging and rewarding position as a restaurant manager, where my leadership skills, industry experience, and customer service expertise can be utilized to ensure exceptional dining experiences for customers and maximize profits for the establishment.
Timeline
Operations Manager
Everise
11.2024 - Current
Senior Supervisor
Continuum
01.2021 - 11.2024
Supervisor
Aetna and CVS OTC
01.2019 - 01.2021
Senior Agent
Continuum
08.2018 - 01.2019
Office Manager
Sc towing & recovery, LLC
01.2016 - 07.2018
ASSOCIATE’S DEGREE - Social Work
HOLMES COMMUNITY COLLEGE
08.2014 - 06/2017
PCT / Supervisor
Family Options
08.2012 - 09.2015
BACHELOR OF SCIENCE - SOCIAL WORK, BUSINESS ADMINISTRATION
JACKSON STATE UNIVERSITY