Duane Wilson
Booneville
Summary
Productive Package Handler experienced in material handling, inspections, and shipping, and receiving. Focused on cost reduction and continual process improvement. Comfortable safely operating forklifts and pallet jacks.
Overview
13
13
years of professional experience
Work History
Material Handler
Marathon Cheese Corporation
Booneville
09.2023 - 12.2024
- Inspected materials for any damages or defects upon receipt.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Managed work area cleanliness by following company guidelines for organization.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Verified accuracy of shipments against purchase orders and invoices.
- Maintained inventory records, including tracking incoming and outgoing shipments.
- Adhered strictly to company policies concerning the use of protective gear while on duty.
- Logged unit quantities and entered data into inventory database.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Packed boxes and stock using organizational guidelines.
- Collaborated with team members to meet daily production goals.
- Operated forklifts, pallet jacks, and other material handling equipment.
- Inspected incoming shipments for damage or discrepancies.
- Reported any malfunctions or damages of material handling equipment promptly.
Shift Manager
Domino's Pizza
Booneville
05.2022 - 09.2023
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Organized special events such as holiday sales or promotional campaigns.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Directed and led employees and team members on effective operations, methods and procedures.
- Enforced safety standards throughout the store including proper use of equipment.
- Reinforced rules to promote superior employee performance.
- Helped employees accomplish tasks during peak periods.
- Trained new employees on company policies, procedures, and job responsibilities.
- Resolved conflicts between staff members in a professional manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Observed and monitored utilization of equipment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured compliance with health and safety regulations.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Insider
Domino's Pizza
Portsmouth
03.2012 - 07.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated a variety of machinery and tools safely and efficiently.
Skills
- Inventory management
- Equipment operation
- Material inspection
- Safety compliance
- Customer service
- Team collaboration
- Employee training
- Quality control
- Material packaging
Timeline
Material Handler
Marathon Cheese Corporation
09.2023 - 12.2024
Shift Manager
Domino's Pizza
05.2022 - 09.2023
Insider
Domino's Pizza
03.2012 - 07.2022