Duniquis Eades
Meridian
Summary
Experienced support professional prepared to excel in technical support roles. Strong background in troubleshooting, system maintenance, and customer service. Highly collaborative, adaptable to changing needs, and consistently focused on achieving results. Known for reliability and effective communication skills.
Overview
7
7
years of professional experience
Work History
Support Technician
Apple
04.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Deputy Sheriff
Lauderdale County Sheriffs Dept
03.2022 - 08.2023
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
CDL A OTR Driver
Prime Inc.
05.2021 - 03.2022
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
Administrative Assistant
USAF
11.2017 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Associate of Science - Computer Technology
American Military University
Skills
- Security protocols
- Troubleshooting abilities
- Issue resolution
- Performance optimization
Timeline
Support Technician
Apple
04.2024 - Current
Deputy Sheriff
Lauderdale County Sheriffs Dept
03.2022 - 08.2023
CDL A OTR Driver
Prime Inc.
05.2021 - 03.2022
Administrative Assistant
USAF
11.2017 - 12.2020
Associate of Science - Computer Technology
American Military University
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