Eartha mclaurin

• Resolved technical issues through troubleshooting and remote assistance tools.
• Provided exceptional customer service while addressing inquiries and support requests effectively.
• Documented solutions in knowledge base for future reference, enhancing team efficiency.
• Collaborated with cross-functional teams to escalate complex issues and ensure timely resolutions.

• Help beneficiaries understand and enroll in Medicare plans by comparing options according to his or her needs, resolving any issues with online enrollment,
• Educating clients about benefits, coverage, claims, and billing

while complying to company and

Medicare guidelines

• Maintaining confidential on each call adhering strictly to Medicare and Medicaid Center guidleines

• Oversaw daily operations to ensure compliance with safety and quality standards.
• Trained and mentored staff on best practices for plasma collection procedures.
• Implemented process improvements to enhance efficiency in donor management systems.
• Monitored inventory levels and coordinated supplies to support operational needs.