EBONE SWIFT
West Point
Summary
Dedicated and collaborative team player with a self-driven work ethic, demonstrating a positive attitude and a willingness to travel. Possesses a teachable mindset, eager to contribute effectively to achieve organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative- Remote
TTEC
07.2022 - 02.2024
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers
- Streamlined call center processes for improved efficiency and reduced wait times.
- Navigated multiple computer systems and applications and utilized search tools to find information
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assembly Line Production Worker
Toyota Motor Manufacturing
12.2020 - 07.2022
- Installing tires on vehicle
- Fueling vehicles prior to test runs
- Installing airbag labels.
Assembly Line Worker
Resource MFG
08.2019 - 12.2020
- Installing tires on vehicles
- Fueling vehicles prior to test runs
- Installing airbag labels.
Nursing Assistant
Diversicare Health Care
11.2018 - 03.2019
- Assisted nurses with patient care activities such as vital sign monitoring, ambulation, and hygiene
- Answered patient call lights and performed timely services to enhance physical well-being of patients
- Monitored vitals signs, glucose levels, and other indicators of health status regularly
- Feeding, bathing, dressing patients.
PCA: Personal Care Attendant
Ability Works
09.2015 - 03.2018
- Improved patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents within the home setting at all times.
Education
High School Diploma -
West Point High School
05.2013
Skills
- Scheduling
- Call Management
- Paperwork Processing
- Report Generation
- Data Entry
- Customer Service
- Technical Support
- Caregiving
- Assembly Line
- Problem-Solving
- Computer Literacy
- Strong Communication
- Knowledge of Windows and Linux OS
- Powershell
- Command-Line Interface
- Live chat support
Certification
- The Bits & Bytes of Computer Networking
- Technical Support Fundamentals
- Operating Systems and You: Becoming a Power User
Timeline
Customer Service Representative- Remote
TTEC
07.2022 - 02.2024
Assembly Line Production Worker
Toyota Motor Manufacturing
12.2020 - 07.2022
Assembly Line Worker
Resource MFG
08.2019 - 12.2020
Nursing Assistant
Diversicare Health Care
11.2018 - 03.2019
PCA: Personal Care Attendant
Ability Works
09.2015 - 03.2018
High School Diploma -
West Point High School
Similar Profiles
Tisha WestTisha West
Customer Service Representative at TTECCustomer Service Representative at TTEC
Tirzah BoulwareTirzah Boulware
Customer Service Representative at TTECCustomer Service Representative at TTEC
Wendy WeaverWendy Weaver
Banking Assistant at TTECBanking Assistant at TTEC